MRO Sales Manager, North Central

Armstrong Flooring•Chicago, IL

4d•Remote

About The Position

As a MRO Sales Manager focused on the MRO channel, you will be the go-to expert for Armstrong World Industries’ ceiling solutions, driving growth through strategic collaboration with Grainger’s sales teams. This role is ideal for a customer-obsessed sales specialist with deep MRO industry knowledge, a strong understanding of Grainger’s go-to-market strategy, and a passion for enabling distributor success. You will report directly to the MRO Sales Manager. What’s in it for you! Make a visible impact on sales growth and customer success. Partner with industry-leading organizations and decision-makers. Expand your network across multiple industries and market segments.

Requirements

High School diploma or GED required.
Ability to travel up to 60% within assigned territory: MT, WY,ND,SD,NE,MN,IA,WI,IL
Must possess and maintain a current, valid driver’s license and be eligible to drive for business purposes in accordance with company policies and applicable laws.

Nice To Haves

3-5 years’ Outside Sales Experience
5+ years’ Customer facing role
3-5 years’ experience MRO/Distribution industry with an industry leading organization

Responsibilities

Drive Growth Through Partnership: Execute Armstrong’s sales strategy within a multi-state territory by building strong, trust-based relationships with Grainger Sales Leadership and Account Managers. Align on shared goals and execute joint business plans that drive revenue, margin, and market share.
Enable Grainger Sellers: Serve as a category expert and trusted advisor, delivering impactful product training, sales enablement tools, and technical support to help Grainger teams confidently position Armstrong solutions.
Deliver Customer-Centric Solutions: Collaborate with Grainger to identify and close new business opportunities, by uncovering customer needs and delivering tailored ceiling replacement and upgrade solutions.
Execute with Excellence: Own territory performance and deliver results aligned with Armstrong’s KPIs—product promotions, pricing, gross margin, and market share—while managing expenses within policy.
Leverage Data to Drive Action: Use customer COGS data, Salesforce insights, and internal reporting to identify trends, optimize performance, and uncover new opportunities.
Create Demand at the Facility Level: Partner with Grainger Account Managers to conduct facility assessments, identify ceiling replacement needs, and develop compelling findings reports that drive pull-through demand.
Promote Accountability and Follow-Through: Implement structured follow-up strategies to ensure execution of recommended upgrades and track progress toward sales goals.
Champion the Customer Experience: Understand the unique challenges of each facility and deliver solutions that improve aesthetics, acoustics, and performance—enhancing the environments where people work, heal, and learn.