MRO Customer Service Manager

Western Aircraft • Boise, ID

1d

About The Position

The MRO Customer Service Manager is focused on managing customers and their accounts from pre-arrival to post-delivery. This individual will be responsible to ensure customer retention and loyalty through customer-centric service as it relates to completion of work within compliance of 14 CFR Part 145 standards

Requirements

• Minimum five (5) years’ experience in general aviation
• Minimum three (3) years’ leadership experience in general aviation
• Prefer Bachelor’s Degree in Aviation, Business Management, Finance, or equivalent work experience
• A&P certifications preferred
• Thorough knowledge of aircraft completion, production, and manufacturing operations
• Familiarity with the industry vendors, regulations, and current procedures for completing aircraft modifications on a timely and competitive basis
• Must be able to read, understand and utilize OEM and vendor maintenance data
• Customer Service experience is preferred
• Pass pre-employment drug screen and background check
• Ability to obtain Airport Issued security badge
• Valid Driver’s license

Nice To Haves

• Prefer Bachelor’s Degree in Aviation, Business Management, Finance, or equivalent work experience
• A&P certifications preferred

Responsibilities

• Works interdepartmentally with service managers, planning, parts, sales and other department leaders to ensure timely coordination of all aspects of assigned projects
• Acts as customer liaison providing timely information regarding assigned projects Ensures proper documentation of customer approvals
• Validates initial deposit has been received, collects progress payments, and processes final invoice
• Provides customer entertainment as required
• Ensures customer accounts are within established credit limits prior to the departure of the aircraft
• Provides feedback to department leaders regarding process improvement
• Works flexible hours to accommodate arrivals and departures of assigned projects and their customers
• Ensures accuracy of all assigned work orders and closes them in a timely manner
• Works with warranty coordinator to expedite warranty claim processing and invoicing

Benefits

• Medical, dental, vision
• Short term & Long term Disability - paid 100% by Company
• Life & Accidental Death and Dismemberment - paid 100% by Company
• Paid vacation, holidays, sick leave, jury duty, bereavement
• Health Savings Account or Health Reimbursement Account (employer contributions tied to participation in wellness program)
• 401K & Roth 401k with employer match
• Flexible Spending programs

What This Job Offers

• Job Type: Full-time
• Career Level: Manager