MRO Customer Service Representative (Onsite)

RTX

1d • Onsite

About The Position

Collins Aerospace, Aerostructures Aftermarket Chula Vista Maintenance, Repair and Overhaul Facility is looking to bring on a Customer Service Representative who manages global airline nacelle repair needs, responds to customer inquiries, document procedures, collect data, and provides information to customers to resolve concerns. This is an individual contributor opportunity. This is an onsite position in Chula Vista, CA.

Requirements

• Must be authorized to work in the U.S. without the company’s immigration sponsorship now or in the future. The company will not offer immigration sponsorship for this position. The company will not seek an export authorization for this role.
• Typically requires a university degree and 8 years of prior relevant experience in customer service OR an Advanced Degree in a related field and a minimum of 5 years relevant experience in customer service.

Nice To Haves

• Manufacturing processes experience
• Ability to read engineering drawings
• Experience with account management, business processes, distribution, high profile customer support, leading teams
• Microsoft Office applications including use of Access & PowerPoint
• Leading Kaizen/Continuous Improvement activities
• Working knowledge of SAP or equivalent business system a
• Experience with Power BI and CRM a plus

Responsibilities

• Work directly with Airlines, Airline Maintenance and Repair Overhaul (MRO) facilities, & Brokers, providing customer support for aftermarket repair orders
• Communicate with customers by telephone or electronically to provide information about organization products and services, manage customer accounts, and address customer concerns.
• Process customer orders and quotes in accordance with Standard Work procedures.
• Promote products/services to ensure business targets are met.
• Provide after-sales support for client contracts to ensure customers satisfaction.
• Coordinate with operations, shipping, and inventory warehouse to expedite or trace shipments.
• Perform duties related to overall customer service and account management.
• Consistently document customer service needs to identify patterns and maintain quality.
• Provide periodic reports to management and be responsible for leading real time problem resolution activities

Benefits

• Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays.
• Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level