MRI Call Center Agent

Ortho Sport and Spine Physicians•Atlanta, GA

6d•Onsite

About The Position

Ortho Sport & Spine Physicians is a rapidly growing, nationally recognized orthopedic practice specializing in sports medicine, orthopedic spine surgery, and interventional spine care. With locations throughout the U.S. including an Ambulatory Surgery Center in Atlanta. OSSP is committed to delivering state-of-the-art, minimally invasive treatment solutions that help patients return to active, pain-free lives. We are currently seeking a motivated, patient-focused, and detail-oriented MRI Scheduling Coordinator to join our growing team! This role is ideal for someone who thrives in a fast-paced environment, enjoys helping patients, and takes pride in providing exceptional customer service while coordinating critical imaging appointments. The MRI Scheduling Coordinator is responsible for handling a high volume of inbound and outbound calls related to MRI scheduling and patient coordination. This individual serves as an important point of contact for patients by answering questions, addressing concerns, scheduling appointments, and ensuring a smooth and positive patient experience throughout the imaging process. The ideal candidate is professional, reliable, adaptable, and committed to delivering excellent patient care with every interaction.

Requirements

Knowledge of HIPAA and OSHA standards as they relate to patient care and confidentiality
Strong verbal communication and active listening skills
Comfortable managing a high call volume while maintaining excellent service standards
Proficient computer, data entry, and typing skills
Ability to navigate EMR systems and scheduling platforms effectively
High school diploma or equivalent required

Nice To Haves

Bilingual (English/Spanish) strongly preferred
1–3 years of experience in a healthcare, scheduling, or call center environment preferred
Previous medical office or imaging scheduling experience is a plus

Responsibilities

Schedule, reschedule, and confirm MRI appointments for patients across multiple OSSP locations.
Handle a high volume of inbound and outbound patient calls related to MRI scheduling and coordination.
Engage in active listening to understand patient needs while providing accurate information and support.
Verify and clarify appointment details to ensure scheduling accuracy and efficiency.
Utilize EMR systems, spreadsheets, and internal scheduling tools appropriately and accurately.
Answer patient questions regarding MRI appointments, preparation instructions, and scheduling concerns.
Maintain accurate documentation and patient records within company systems.
Collaborate with internal departments and clinical teams to ensure seamless patient care coordination.
Meet productivity, quality, and scheduling performance expectations.
Perform additional administrative and operational duties as assigned.