MRI Patient Representative

Midwest Orthopaedics at Rush • Chicago, IL

10d • $18 - $20 • Onsite

About The Position

Midwest Orthopaedics at Rush (MOR) is seeking an MRI Patient Representative to support the MRI department. This full-time position is primarily responsible for the registration process, upholding exceptional professionalism, and providing excellent customer service to all patients and staff. The role is based at the outpatient clinic in Chicago near the Illinois Medical District. MOR is nationally recognized as a leader in comprehensive orthopedic services, with its Orthopedic Program at Rush University Medical Center ranked Top 10 in Orthopedics by U.S. News and World Report. MOR doctors are the official team physicians for several Chicago sports teams.

Requirements

• High school diploma or general education degree (GED)
• Minimum two years' experience in a customer service position.

Nice To Haves

• Minimum one year experience in a medical office setting preferred.

Responsibilities

• Maintains the highest level possible of customer service standards in patient check-in, status update, answering phone calls, etc.
• Oversees patient tracking in the Electronic Medical Record while collecting co-pays and ensuring form completion.
• Verifies, updates, and scans new and returning patient information.
• Completes the patient check-out process, including collecting any outstanding balances, providing patient with correspondence from practices, and scheduling return appointments.
• Maintains a positive demeanor with patients, peers, supervisors, and physicians, especially when receiving feedback or direction.
• Enters patient admitting information into computer.
• Obtains signed statement from patient to protect clinic's interests.
• Collects copays and/or payments on account.
• Other duties as assigned.

Benefits

• Quarterly incentive program
• Medical, Dental and Vision Insurance
• Paid Time Off and Paid Holidays
• Company-paid life and long-term disability insurance
• Voluntary life, AD&D, and short-term disability insurance
• Critical Illness and Accident Insurance
• 401(k) Savings Plan
• 401(k) Employer Contribution
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program (EAP)
• Tax-Advantaged Accounts (FSA, HSA, Dependent Care FSA)
• HSA Employer Contribution (when enrolled in a HDHP)
• Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED