MRI Patient Representative (Float Pool)

Midwest Orthopaedics at Rush • Chicago, IL

4d • $18 - $20 • Hybrid

About The Position

Midwest Orthopaedics at Rush (MOR) is seeking an MRI Patient Representative for their Float Pool. This full-time position is primarily based at the outpatient clinic in Chicago near the Illinois Medical District, with the requirement to travel to outpatient clinics in Westchester and Oak Brook. The role involves supporting the MRI department, focusing on the patient registration process with exceptional professionalism and customer service. The candidate must be flexible to cover all shifts, including opening, mid, and closing, depending on clinic coverage needs.

Requirements

• High school diploma or general education degree (GED)
• Minimum two years' experience in a customer service position.
• Minimum one year experience in a medical office setting preferred.

Nice To Haves

• Minimum one year experience in a medical office setting

Responsibilities

• Maintains the highest level possible of customer service standards in patient check-in, status update, answering phone calls, etc.
• Oversees patient tracking in the Electronic Medical Record while collecting co-pays and ensuring form completion.
• Verifies, updates, and scans new and returning patient information.
• Completes the patient check-out process, including collecting any outstanding balances, providing patient with correspondence from practices, and scheduling return appointments.
• Maintains a positive demeanor with patients, peers, supervisors, and physicians, especially when receiving feedback or direction.
• Enters patient admitting information into computer.
• Obtains signed statement from patient to protect clinic's interests.
• Collects copays and/or payments on account.
• Other duties as assigned.

Benefits

• Float stipend
• Quarterly incentive program
• Medical, Dental and Vision Insurance
• Paid Time Off and Paid Holidays
• Company-paid life and long-term disability insurance
• Voluntary life, AD&D, and short-term disability insurance
• Critical Illness and Accident Insurance
• 401(k) Savings Plan
• 401(k) Employer Contribution
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program (EAP)
• Tax-Advantaged Accounts (FSA, HSA, Dependent Care FSA)
• HSA Employer Contribution (when enrolled in a HDHP)
• Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED