MRI Clinical Receptionist Mon Fri 3pm9:30p Float Fairfield Shelton Location Rotational Sat

Orthopaedic Specialty Group•Fairfield, CT

4d•Hybrid

About The Position

Under the general supervision of the Clinical Reception and Authorization Coordinator, this role performs duties to support the clinical and business operations of the MRI department and the medical practice. The position ensures services are provided in a professional, timely, and courteous manner, adhering to federal and state laws and regulations governing patient privacy and security of PHI.

Requirements

High school diploma required
Medical terminology
Minimum 1-year experience working in a physician group practice.
Knowledgeable of Anatomy & Physiology, and medical terminology.
Ability to perform multiple tasks simultaneously
Strong written, telephone and verbal communication skills
Neat, professional appearance

Nice To Haves

Trained in MRI safety level II, and BLS as required by ACR.

Responsibilities

Cover both AM/PM shifts at both MRI sites in Shelton and Fairfield when needed
Greet and discharge patients/visitors in a prompt, courteous, and helpful manner.
Upon check-in, arrive patient via computer system; verify demographics, insurance eligibility, referrals and authorizations.
Scan photo ID, insurance card and HIPPA forms in EMR.
Obtain referrals/authorizations, if necessary
Provide patients with appropriate new patient paperwork
Schedule appointments
Perform daily chart checks for future visits to include insurance verification, referrals and authorizations.
Scan/import clinical forms daily
Answer phones, transfer and/or direct calls.
Responsible for obtaining Medical Record Release paperwork, when requested by patient and scanning into EMR.
Responsible for maintaining and distributing of medical records for patient pick-up.
Ensure release form has been completed and payments received, when applicable.
Act as liaison between patient and other staff, including medical assistants, physicians, physician assistants, administrative assistants, etc.
Maintain excellent communication with technologist and patients regarding wait times or physician delays.
Conduct a thorough and detailed audit of incoming orders, assuring that both the order and clinical information matches the exam and authorization and informing physician and/or Medical Assistant when correction is needed.
Understanding of the health screening questions, and possible risks associated with MR exams.
Screening every patient to verify safety using MRI manufacturer guidelines including but not limited to Gauss/Cm, magnet strength, placement and duration of all implants.
Obtaining all implant information and contacting manufacturer when needed to ensure patient safety before scheduling MRI and importing all documents obtained for MRI clearance as per safety guidelines.
Ensure prior diagnostic testing clearance is obtained, including X-rays and/or proper bloodwork/GFR and required documentation including operative notes are scanned into patient's chart.
Trained in MRI safety level II, and BLS as required by ACR.
Split between front desk duties and assisting the technologist acting as medical assistant/tech aide when needed.
Provide and explain exam and preps to patients utilizing their knowledge of MRI safety to resolve patients' questions or concerns.
Ensure that incoming faxes are delivered and/or acted on immediately.
Retrieves and responds to voice mail messages in a timely manner.
Maintain patient confidentiality.
Maintains detailed knowledge of practice management and other computer software as it relates to job functions
Attends regular staff meetings and continuing education sessions as requested