MR Clinical Excellence Leader - Academic - Rochester, MN

GE HealthCare

19h•$100,000 - $150,000•Remote

About The Position

As the MR Excellence Leader for Academics, you will be contributing to the design and development of products and their interaction with the human body. You will be responsible for departmental operations planning/execution and focused on execution of professional activities within a technical discipline. You will be guided by established policies through the review of end results. The job allows modification of procedures and practices covering work as long as the end results meet standards of acceptability (quality, volume, timeliness etc.). GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Requirements

Associate degree or equivalent and 5+ years of MRI technical/clinical industry experience; plus, ARRT certification.
Previous experience in the Healthcare Industry
Ability to travel 10% of the time by air or car within the region assigned
Demonstrated clinical skills, viewed as subject matter expert, to include advanced applications in respective modality
Excellent interpersonal skills; interest in and aptitude for close customer interaction
Ability to effectively interact with key stakeholders in modality/commercial/service teams
Experience in speaking, presenting materials relevant to a diverse audience
Ability to craft well written training reports and communications to a diverse constituency, working knowledge of Excel & Power Point
Applicants must reside or be willing to relocate to the Northwest - Up State New York area.

Nice To Haves

Ability to energize, develop and build rapport at all levels within an organization and work in a matrix environment
Ability to strategize with decision makers on workflow enhancements and improvements
Proactively manage customer issues, be able to identify positive and negative outcomes and communicate results to decision makers
Action oriented in taking the initiative to identify opportunities and recommended solutions
Results-oriented and passionate about making a positive customer & business impact
Able to express opinions, information, and key points of an argument clearly and fluently

Responsibilities

Develop strong clinical relationships with top academic medical centers in the market and contribute to building GE’s credibility through excellent customer interaction
Continuous interaction with key clinical, research and administrative decision makers to understand primary objectives and pain points.
Champion assimilation and use of advanced system features and imaging techniques; optimize adoption and satisfaction
Consult with radiologists by disease site on an ongoing basis to optimize image quality
Optimize protocols to achieve best possible image quality on scanners
Assist in standardization across installed system base
Partner with department leaders to increase efficiency
Identify training needs and opportunities among technologists and physicians
Assist with introducing new offerings/studies; Assist customer in adopting and advancing new product (NPI) features and imaging techniques to meet clinical and research needs
Liaise closely with account team to ensure optimal alignment and communication to drive customer satisfaction.
Partner with the SBU (Strategic Business Unit) and Modality teams to provide insights of customer learnings and competition; provide a feedback loop to SBU and Modality teams on product performance at assigned academic sites
Act as focal point for modality team, identify customer satisfaction issues, assist in escalations, problem determination and specialty training requests.
Establish and drive relations, collaboration, and partnerships with all department/relevant stakeholders; engage with key opinion leaders on progress made and gain consensus on next steps/actions