MOW Driver

Metropolitan Inter-Faith Assoc•Memphis, TN

3d•Onsite

About The Position

The Meals on Wheels Driver delivers meals to clients and sites safely and efficiently, following MIFA policies and procedures and the vehicle operations manual. The role includes preparing and checking meals and supplies, driving assigned congregate or home-delivered meal routes, documenting deliveries and client wellness checks, maintaining vehicle safety and cleanliness, and communicating route or delivery issues to a supervisor. Drivers use the Mobile Meals and WhipAround applications, as well as other required systems, to document route activity, inspections, mileage, and time records. The position is primarily conducted in-office at MIFA’s physical location or at an assigned MIFA program site. It involves occasional standing, walking, sitting, handling objects and controls, reaching, balancing, stooping, kneeling, and crouching, and occasional lifting or moving of 15 to 25 pounds. The work environment is usually moderate to high in noise, may involve periodic exposure to high-crime environments, and can include moderate to high stress during peak periods and atypical work hours periodically.

Requirements

Ability to deliver meals safely and efficiently while following MIFA policies, procedures, and the vehicle operations manual.
Ability to check meal counts, verify deliveries, and maintain accurate records and route documentation.
Ability to follow safety protocols when loading food and supplies and use proper lifting techniques.
Ability to use the Mobile Meals Application, WhipAround app, Paylocity, and GPS directions for route and record-keeping tasks.
Ability to maintain schedules and complete assigned routes within the stated rated time unless authorized otherwise.
Ability to communicate effectively with supervisors, staff, clients, coworkers, and other drivers.
Ability to follow federal, local, state, and agency rules and regulations while operating a vehicle.
Ability to occasionally lift and/or move 15 to 25 pounds.
Required vision abilities include close and distance vision.
Ability to perform the described physical activities, including occasional standing, walking, sitting, reaching, balancing, stooping, kneeling, and crouching.

Responsibilities

Check hot and cold meal counts against the assigned route and ensure food and supplies are accurately accounted for.
Load food containers and supplies into the van using safe lifting techniques.
Ensure temperature-controlled food devices are clean and functioning properly.
Log into the Mobile Meals Application for route details, follow GPS directions and route schedules, and deliver meals within the assigned schedule.
Complete routes within the rated time of no more than 5 hours and 30 minutes daily unless authorized in advance.
Deliver to congregate or home-delivered meal sites as needed, ensuring congregate meals arrive before serving times.
Confirm and document delivered, attempted, and non-delivered meals, delivery times, route changes, challenges, and required signatures in the Mobile Meals Application and route sheets.
Call the office promptly when a client does not answer or when a second verification is needed.
Return empty temperature-controlled devices and used utensils daily after completing the route.
Conduct and document monthly client wellness checks in the Mobile Meals Application.
Communicate route changes, problems, client needs, and maintenance needs to the supervisor; report maintenance needs immediately.
Complete daily pre-trip and post-trip vehicle inspections and odometer readings in the WhipAround app.
Maintain appropriate vehicle fuel levels, secure assigned gas cards, and keep vehicles clean and free of trash or debris.
Follow applicable driving rules and federal, local, state, and agency regulations; promptly report traffic violations and incidents.
Maintain accurate mileage logs, timesheets, schedules, route records, delivery records, and donation records.
Secure donations and ensure donation amounts are logged by office personnel for verification.
Verify congregate site food and supplies, check coolers or Cambros against route sheets, and verify TRIO meal forms before signing off.
Sign in and out daily using Paylocity and the Mobile Meals Application.
Attend required monthly meetings covering safety, training, company updates, and new procedures.
Provide professional customer service and communicate effectively with staff, clients, coworkers, and other road users.
Respect and welcome people of diverse ages, races, and cultures with sensitivity to civic and cultural issues.
Cross-train on various routes and perform other duties as assigned to support departmental goals.