Senior Relocation Specialist

WellRive•Maplewood, MN

4d•Onsite

About The Position

Move Managers (MM) are like “wedding planners of a move,” coordinating all details of the transition while working side-by-side with team members. They provide leadership and end-to-end accountability for managing clients’ move. MMs collaborate directly with the client, and with the support of the management team, they strive to create a seamless and stress-free experience for our clients.

Requirements

Compassionate and client-centered approach
Ability to complete physical work on a regular basis and carry out occasional long days with the goal of completing a job (no heavy lifting).
Perform basic math for estimating and billing.
Excellent customer service and client relations skills.
Strong organizational and time management skills.
Excel at multi-tasking.
Strong critical thinking and critical thinking skills
Ability to maintain a sense of calm in a demanding environment.
Good collaborator and team player.
Effective communication and follow-up, both verbal and written.
Basic knowledge of computers, Portal navigation and data entry skills.
A valid driver’s license is required.

Responsibilities

Coordination of all aspects of the client’s move.
Timely response to client's initial request.
Travel to and from clients’ residences and all subsequent appointments related to the client's move.
Measure, assess and layout floorplans for the new living environment.
Willing to pack & unpack clients’ possessions safely & efficiently according to our tradecraft (hang pictures, make beds, stock cabinets)
Direct/assist loading, unloading & disposal of materials
Work well with a variety of moving companies and their team members.
Gain strong knowledge of community resources to provide clients with solutions to accommodate their unique needs (e.g., estate sale planners, charitable donation sites, disposal companies, etc.).
Lead, supervise and guide team members throughout the move.
Delegate necessary tasks to ensure the efficiency of team members.
Strive for excellent client experiences on every job.
Problem-solve on the spot (e.g., movers are late, client health concerns arise while job is in progress, etc.).
Schedule all necessary services to successfully complete client moves.
Supervise multiple people and services (movers, disposal companies) simultaneously.
Timely completion of all required paperwork and documentation to client and office.
Clear and concise communication with the client, family, community, team members, vendors, and other involved parties.
Upon completion of the job, follow up with the client to ensure client satisfaction with the services performed.