Move Manager

WellRive•Sun Prairie, WI

23h•Hybrid

About The Position

WellRive is a nationally recognized pioneer in the Senior Move Management industry. WellRive has been serving primarily older adults who are seeking assistance with their transition. The downsizing and moving process can be overwhelming to both client and family; We reduce client stress by managing all logistical aspects of transition including floor planning, sorting, and downsizing, packing, mover arrangements, and complete unpacking and resettling the day of the move at the new residence (beds made, pictures hung, everything put away, etc.). We strive for outstanding customer satisfaction and employee satisfaction is paramount as well.

Requirements

Compassionate
Ability to complete physical work on a regular basis and carryout occasional long days with the goal of completing a job (no heavy lifting).
Perform basic math for estimating and billing.
Excellent customer service and client relations skills.
Strong organizational and time management skills.
Excel at multi-tasking.
Strong critical thinking and critical thinking skills
Ability to maintain a sense of calm in a demanding environment.
Good collaborator and team player.
Effective communication and follow-up, both verbal and written.
Basic knowledge of computers, Portal navigation and data entry skills.
Valid driver's license (required)
Smart Phone

Responsibilities

Coordination of all aspects of the client’s move.
Timely response to client's initial request.
Provide the client with an estimate.
Travel to and from clients’ residences and all subsequent appointments related to the client's move.
Measure, assess and layout floorplans for the new living environment.
Willing to pack & unpack clients’ possessions safely & efficiently according to our tradecraft
Hang pictures, make beds, stock cabinets
Direct/assist loading, unloading & disposal of materials
Work well with a variety of moving companies and their team members.
Gain strong knowledge of community resources to provide clients with solutions to accommodate their unique needs (e.g., estate sale planners, charitable donation sites, disposal companies, etc.).
Lead, supervise and guide team members throughout the move.
Delegate necessary tasks to ensure the efficiency of team members.
Strive for an excellent client experience on every job.
Problem-solve on the spot (e.g., movers are late, client health concerns arise while job is in progress, etc.).
Schedule all necessary services to successfully complete client moves.
Supervise multiple people and services (movers, disposal companies) simultaneously.
Timely completion of all required paperwork and documentation to client and office.
Clear and concise communication with the client, family, community, team members, vendors, and other involved parties.
Upon completion of the job, follow up with the client to ensure client satisfaction with the services performed.