Move In Coordinator (Temporary Position)
About The Position
The Move-In Coordinator is the primary point of contact for new residents and their families throughout the move-in process for Independent Living and Assisted Living at The Osborn. This temporary position is responsible for managing all logistical, administrative, and communication aspects of a resident’s transition, ensuring a seamless, welcoming, and supportive experience. Working cross-functionally with Sales, Nursing, Resident Services, Facilities, Dining, Housekeeping, and external vendors, the Move-In Coordinator ensures apartments are fully prepared and all resident needs are met prior to and following move-in. This role is critical to creating strong first impressions, supporting occupancy goals, and delivering an exceptional resident experience across all levels of care.
Requirements
- Minimum of 2 years of experience in senior living, healthcare, hospitality, or customer-facing roles
- Ability to walk throughout the community and assist during move-ins
- Strong organizational and time management skills
- Excellent interpersonal and communication abilities
- High level of compassion, patience, and emotional intelligence
- Ability to manage multiple priorities across different levels of care
- Proficiency in CRM systems and Microsoft Office
- Detail-oriented with strong follow-through
Nice To Haves
- Associate’s or Bachelor’s degree in Business, Marketing, Healthcare Administration, Social Services, or a related field
- Experience with Assisted Living regulations and assessments
Responsibilities
- Serve as the primary liaison for new residents and families from deposit through post move-in follow-up
- Coordinate move-in timelines, unit readiness, and key distribution
- Schedule and oversee move-in dates and welcome processes
- Partner with Maintenance, Housekeeping, and IT to ensure apartments are move-in ready
- Communicate resident-specific needs (mobility, cognitive, medical, or safety) to appropriate teams
- Manage and track all required move-in documentation, including agreements, insurance, health records, and financial paperwork
- Coordinate Assisted Living assessments and obtain necessary approvals
- Maintain accurate records in PCC and CRM systems in compliance with DOH regulations and company policies
- Prepare and organize completed files for leadership review and sign-off
- Provide guidance, reassurance, and consistent communication throughout the transition process
- Educate residents and families on community services, policies, and daily life
- Serve as a key resource during the initial adjustment period and promptly address concerns
- Act as the central communication hub between Sales, Nursing, Dining, Maintenance, Life Enrichment, and other departments
- Support the Sales team with tours, follow-ups, and transitions from prospect to resident
- Conduct resident satisfaction check-ins after move-in
- Address outstanding issues and escalate when necessary
- Gather feedback and partner with leadership to improve the move-in experience
Benefits
- Mission-driven organization with a commitment to excellence in senior care
- Collaborative, supportive team environment
- Opportunity to play a key role in shaping the resident experience
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
