Move In Coordinator

The Carrington at Lincolnwood•Lincolnwood, IL

10h•Onsite

About The Position

The Move In Coordinator serves as the primary contact for future residents, managing all aspects of their move-in process. This role involves coordinating with internal departments, vendors, and marketing teams to ensure a smooth transition for new residents. The position requires excellent communication, organizational skills, and a willingness to adapt to business needs, including potential evening, weekend, and holiday work. The coordinator is also responsible for maintaining marketing collateral and ensuring the office environment is presentable.

Requirements

Bachelor’s degree (emphasis in sales/marketing preferred)
Two years’ experience in marketing/sales
One-year experience in senior housing or healthcare-related field
Proficiency in the English language enabling the employee to read, write, comprehend and communicate simple instructions, correspondence, memos, etc.
Ability and willingness to utilize computer software system to track activities and other pertinent information
Ability to utilize Microsoft Office Suite products
Excellent telephone communication skills.
Must possess current and valid driver’s license consistent with the requirements determined by size of vehicle and laws of the state in which the driver is licensed
Must possess personal driving record consistent with the requirements of the Driver Selection Policy
Willingness to be available for any/all emergencies regarding the community

Nice To Haves

One-year experience in hospitality preferred

Responsibilities

Communicates with internal stakeholders (community leadership, other departments) and vendors regarding construction/physical plant changes.
Prepares closing documentation and internal communication accurately and timely.
Serves as the primary contact with future residents regarding move-in dates and details.
Develops and updates the community move-in guide.
Staffs the office to meet business needs, which may include evenings, weekends, and holidays.
Participates in marketing events as directed by the Director of Sales and Marketing.
Supports tour operations, ensuring a warm and personalized experience.
Updates the community move-in resource guide.
Oversees inventory and timely ordering of marketing collateral.
Maintains personal work areas in a presentable manner.
Maintains a professional appearance.
Coordinates resident move changes.