Move-In Coordinator

Franklin Companies•Alamo Heights, TX

2d•Onsite

About The Position

Franklin Park Alamo Heights is seeking a strong, professional Move-In Coordinator. This role reports directly to the Director of Sales and Marketing (DSM) and serves as a backup for that position in handling phone and walk-in inquiries. The Move-In Coordinator is responsible for coordinating the move-in process, completing paperwork with residents and/or their families, and assisting residents throughout their transition.

Requirements

Able to read, write, speak and understand the English language.
Must possess a passion to work with and around older adults.
Must be patient and able to work with ill, disabled, or emotionally upset residents within the community, and with their families and friends.
Experience using Microsoft Office and Outlook software, and working in a database such as Yardi.
Data entry, typing skills required.
Able to communicate effectively with all levels of management, employees, residents, family members, physicians, health care providers and visitors.
Able to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, etc.
Able to manage revenue and expense budget.
Knowledge of current Federal and State laws pertaining to IL, AL, and MC communities respectively.
Able to make independent decisions.
Able to generate a warm, friendly and caring manner on first impression.
Familiar with and adhere to guidelines related to the Fair Housing Act (FHA) and the American with Disabilities Act (ADA) regulations in all aspects of the job including sales presentations and marketing materials.

Nice To Haves

Bi-lingual in Spanish a plus.
Prior experience in the senior sales and marketing environment preferred.
Public relations experience preferred.

Responsibilities

Possess and maintain a strong knowledge of the community, its benefits, and the services provided; stay current on unit status and vacancy map.
Maintain knowledge of all communication with prospective residents using the lead management system, and follow up on a timely basis with all assigned leads.
Help ensure that the discovery room and model apartments are clean, properly furnished, and stocked with necessary supplies. Address housekeeping and maintenance concerns with appropriate staff.
Introduce prospects and family members to employees and other residents, providing opportunities for them to experience the benefits and warmth of the community.
Provide the resident or responsible party with all move-in paperwork and ensure it is completed and returned within the specific time frame prior to move-in; process deposits.
Work with the director of resident services, director of assisted living, or director of memory care to schedule resident assessments as required.
Inform all departments of pending move-ins: date, unit selected, information about the resident(s), etc.
Assist the resident and family with the transition process through on-going communication, sensitivity, and reassurance.
Maintain and protect the confidentiality of resident information.
Complete assigned reports in a neat and timely manner.
Work evenings and weekends as necessary to accommodate the schedules of prospects and of move-ins.
Meet requirements for Manager on Duty and participate in the MOD program.
Encourage teamwork and promote company philosophy.
Attend required training and meetings.
Be prompt and dependable and able to perform the required duties of the position on a regular, predictable basis.
Become familiar with and understand the steps for emergency response, including building evacuation.
Perform other duties as assigned.