Move Coordinator

JLL•Atlanta, NE

8d•Onsite

About The Position

The Move Coordinator is responsible for delivering seamless office move experiences that prioritize customer satisfaction and operational excellence. This role manages the complete move lifecycle—from initial planning and coordination through post-move follow-up—ensuring transparency in communication and accurate reconciliation of all move-related costs. You'll serve as the central point of contact for small and large office relocations, partnering with internal stakeholders, vendors, and clients to execute flawless transitions. This position plays a critical role in supporting JLL's commitment to exceptional workplace services and contributes directly to employee productivity and satisfaction during office changes.

Requirements

Minimum 3 years of experience in a corporate environment
Strong customer service and hospitality orientation with proven ability to build rapport
Excellent written and verbal communication skills with confidence in client-facing interactions
Proficiency with information technology tools and platforms
Strong analytical and organizational capabilities
Professional presentation skills and executive presence
Comfort level conversing with client managers and senior stakeholders
Candidates must be authorized to work in the United States without sponsorship.

Nice To Haves

College degree (preferred but not required)
Experience pulling and interpreting data for reporting and analysis
Basic project management skills and methodology knowledge
Proven track record in customer relations and vendor relationship management
Familiarity with workspace planning and office move coordination

Responsibilities

Manage new hire onboarding information and coordinate with administrators and managers to ensure smooth transitions
Conduct detailed planning sessions with admins and team managers to guide them through move logistics, blocking strategies, and relocation details
Maintain and update the move matrix with comprehensive customer information and technical requirements
Assess cubicle conditions, order missing parts, and coordinate ergonomic adjustments
Review and validate move lists, identifying and resolving potential issues proactively
Analyze furniture layouts and determine optimal locations for files, storage, and mobile workstations
Distribute move materials including boxes, labels, pin-ups, and detailed move instructions
Serve as the primary liaison between internal teams and move vendors, communicating desk additions and last-minute seating changes
Schedule moving vendors and coordinate security access, including badging requirements
Arrange disconnection and reconnection of IT equipment, servers, printers, and phone systems
Manage on-site check-out and check-in processes, ensuring all personnel are properly located
Provide on-site supervision for all vendors and customers throughout the move day
Conduct post-move walk-throughs and coordinate necessary adjustments with vendors
Arrange vendor services for power and data installation as required
Submit service tickets for space cleaning, key distribution, and furniture placement
Deliver welcome communications with new location information and site services details
Resolve issues related to lost or misplaced items
Coordinate vendor services for scrap removal, furniture recycling or reuse, and excess chair removal
Schedule pickup of crates and moving boxes
Update seat assignments following projects and incremental moves for accurate reporting
Complete special projects and administrative duties as assigned