Move Administrator

Hebrew SeniorLife•Dedham, MA

1d•$52,963 - $79,445

About The Position

I. Position Summary: The NewBridge Move Administrator is responsible for coordinating details with the assistance of all relevant departments for move-ins and move-outs for independent living members and for portions of the assisted living residents at NewBridge on the Charles. II. Core Competencies: Commit to the organization’s core values of respect, dignity and empowerment. Commit to making contributions to fellow employees as needed. Be available to build trusting relationships with residents, members, and fellow employees. Ability to work with confidential data and adhere to organizational and legal disclosure requirements. Operate ethically with a high degree of accuracy. Ability to meet deadlines. Communication Act as an advocate on behalf of members as needed or appropriate. Communicates with members and staff in a manner that conveys respect, caring and sensitivity. Listens and respects others’ opinions. Accountable for staying informed by reviewing memos, emails and other forms of communication. Responsible for communicating and responding to issues and problems in a timely and efficient manner. Responds to members in all situations with a calm, sensitive and supportive approach. Teamwork/Collaboration and Flexibility Is flexible to the needs of the Community Life Department and NBOC. Acts in a manner outside the traditional “role” as needed in order to meet members’ needs. Works as a member of the team by pro-actively working to meet member needs. Promotes a healthy environment by demonstrating trust, mutual respect, visible support and open, honest communication with team. Involves team by constantly sharing information. Is aware of and respects others’ cultures, values, and backgrounds and considers differences when communicating and providing services. Professionalism Follows all policies and procedures set forth by the organization and outlined in NBOC and HSL policy manuals and the employee handbook. Maintains confidentiality of members and wellness information. Meets all requirements as outlined by regulatory and licensure, and clinical standards.

Requirements

Must be a professional, proactive, collaborative, conscientious, and results-oriented individual.
Must have an energetic, optimistic, and positive demeanor, excellent oral and written communication skills, able to adapt to changing priorities and display thoughtful, sound judgment.
Superb organizational skills.
Must be proactive, disciplined, and able to streamline work volume in order to maintain bottom-line efforts in the midst of multi-tasking and daily re-prioritizing.
Must have the ability to handle difficult situations with patience and empathy.

Responsibilities

Manages all logistics and details for independent living (IL) move-ins and move-outs; responsible for 256 IL units, including apartments, villas,s and cottages
Maintains an IL renovation spreadsheet that tracks the status of all unit turnovers
Hosts a weekly IL renovation team meeting to discuss units that are in the renovation process
Meets with new incoming residents to obtain their unit selections for their specific unit; selections are documented, submitted to the resident for approval, and then shared with the renovation team to commence the work
Acts as the primary point of contact for incoming new residents and family members
Along with the Member Services Manager, helps orient new independent living members to the NewBridge community
Responsible for the preparation of the resident profile “face sheet” to be placed in new IL resident closets as part of our File of Life preparedness system
Assigns independent living garage spaces and keeps track of garage inventory and assignments
Ensures the readiness of resident storage cages located on the premises
Maintains schedule for vacated assisted living (AL) units (87 total units) and coordinates with the Engineering renovation team to ensure timely turnover
Conducts walks of completed AL units to ensure readiness
Hosts a weekly AL renovation team meeting to discuss units that are in the renovation process
Coordinates specific after-market unit upgrades and changes in conjunction with the Director of Engineering
Works with outside vendors (moving companies, move managers, decorators, etc.) to ensure successful transitions
Works with other disciplines, as needed, including IT, housekeeping, engineering, and culinary, to ensure deadlines are adhered to and customers’ needs are met
A valuable member of the community life department who participates in department-related projects and decisions
Creates, coordinates, and strengthens partnerships with donation resources for members and families
Creates and updates an IL/AL move-in calendar that is distributed across various departments weekly
Maintains a resident move-in/move-out checklist for use by residents/families