Move Coordinator

JLL

21h•Onsite

About The Position

JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. What this job involves: Drive exceptional move experiences as a Move Coordinator with JLL, where you'll be responsible for the comprehensive outcome of move processes, customer satisfaction, move communication, and transparency in cost reconciliation across all move-related activities. You'll serve as the central coordination point for small and large office moves and changes while managing new hire onboarding processes and acting as liaison between teams and move vendors to ensure seamless workplace transitions. This role positions you at the center of workplace mobility operations, where your expertise in logistics coordination, vendor management, and customer service will directly impact employee satisfaction and operational efficiency. Your leadership will contribute to JLL's service excellence while you guide administrators and managers through complex move logistics, coordinate technical requirements, and deliver comprehensive post-move support that ensures successful workplace transitions and accurate reporting systems.

Requirements

College preferred but not required with at least 3 years of experience in corporate environment demonstrating understanding of office operations and workplace coordination
Proficiency in range of information technology tools and platforms with ability to coordinate technical disconnects, reconnects, and installation requirements across diverse office environments
Strong analytical and organizational abilities with proven capability to manage multiple concurrent move projects while maintaining accuracy in logistics coordination and reporting
Excellent written and verbal communication skills with ability to interact effectively with administrators, managers, vendors, and employees across all organizational levels
Strong customer service orientation with ability to manage new hire onboarding processes, troubleshoot issues, and ensure positive move experiences for all stakeholders
Ability to coordinate complex logistics including vendor scheduling, security coordination, space preparation, and technical requirements while maintaining quality standards
Strong presentation capabilities for guiding administrators and managers through move logistics, explaining processes clearly, and delivering comprehensive move instructions to diverse audiences

Nice To Haves

Background in office relocations, space planning, or facility management with understanding of move coordination best practices and vendor management principles
Experience with office technology systems, telecommunications coordination, or IT equipment management supporting technical aspects of workplace transitions
Background managing contractor relationships, coordinating service providers, or overseeing logistics operations within corporate real estate or facility management contexts
Experience implementing operational improvements, developing standard operating procedures, or enhancing move management processes to increase efficiency and customer satisfaction
Advanced background in customer service, account management, or client-facing roles with proven track record building stakeholder relationships and delivering exceptional service experiences

Responsibilities

Manage new hire onboarding information by reaching out to admins and managers
Meet with team leaders to guide them through logistics and move details
Update move matrices with customer information and technical requirements
Assess cubicle conditions and order missing parts
Review furniture layouts determining storage locations
Deliver boxes and move labels
Determine mobile locations
Prepare furniture for drop-in stations
Schedule movers and alert security providing all names for badging
Coordinate disconnects and reconnects of computers, servers, printers, and phones
Operate check-outs and check-ins managing all locations
Act as liaison between teams and move vendors communicating desk adds and last-minute seating updates
Remain on-site for all vendors and customers during moves
Review completed moves making adjustments with vendors
Coordinate vendors for installation of power and data as required
Submit service tickets for space cleaning and desk setup
Manage all technical requirements ensuring seamless connectivity
Provide welcome communications with new location information and site services
Troubleshoot lost or misplaced items
Schedule vendor scrap pickup and furniture recycling
Coordinate pickup of crates and boxes
Following projects and incremental moves, update seat assignments for accurate reporting while compiling and scrubbing move lists for potential issues and maintaining transparency in move-related cost reconciliation