Move In Specialist

CRS Temporary Housing•Phoenix, AZ

11d•$22 - $22•Hybrid

About The Position

CRS Temporary Housing is a leader in our industry providing temporary housing solutions to individuals who are displaced from their home due to loss. Working with insurance companies and the policyholders, we provide a variety of solutions to make this difficult time easier. Our office is in North Central Phoenix. New employees will complete in-office training for the first few weeks. Additionally, employees will work in-office until they show proficiency in the role (approximately 90 days), then they may start working from home on a hybrid basis and will be required to come to the office periodically for training and/or meetings. Computer and phone equipment will be provided. You must have reliable high-speed internet service and a suitable workspace at your residence. The hourly rate for this position is $22.00 per hour, with additional opportunity for monthly incentives. Position Summary: The Move In Specialist supports the Residence Specialists, Managers, and other internal departments in facilitating and closing the Move-In Process. This position is integral to the team to ensure processes are followed for timely, thorough, and accurate Move-Ins. We are seeking highly motivated individuals with excellent organization skills to facilitate our claims process for moving families into temporary housing.

Requirements

Strong ability to build rapport and trust with new contacts.
Exceptional customer service skills.
Demonstrated verbal and written communication skills.
Strong work ethic and determination.
Ability to set, meet, and exceed goals.
Intermediate skills with Microsoft Office (Excel, Word, Outlook, PowerPoint)
Ability to manage multiple claims while maintaining meticulous records.
Problem-solving skills to identify discrepancies and proactively resolve issues.
High School Diploma/GED or equivalent required
Typing speed of 40 WPM required
3+ years of customer service experience required

Nice To Haves

College coursework preferred.
Experience in roles that focus on high attention to detail such as Accounting, Auditor, Loan Processor, or Mortgage Coordinator preferred.

Responsibilities

Interface with Policyholder and Furnishings department as needed to prepare quote for FHA orders.
Provide quotes to Adjuster.
Collect proposed lease, audit for adherence to CRS process.
Confirm move in date with Furnishings department.
Finalize Move-In in CRS system.
Document activities related to all claims handled while maintaining accurate data in Salesforce or other systems.
May provide back-up coverage for the Residence Specialist team to ensure customers are serviced promptly.
Participate in completing Fair Rental Value assessments as needed.
Provide overflow coverage for Housing Initial Calls (“IC”).
May work outside of normal schedule to service customers as needed, particularly during catastrophe (“CAT”) season.
Ensure customer satisfaction by prompt and proper resolution of escalated issues, problems or questions via email and telephone communication.
Assist with research, analysis, and metric reporting as needed.
Participate in completing Final Confirmation Calls (FCC’s) and remaining details on the Move -In process for housing claims.
Performs other duties as necessary or assigned.