Move In Coordinator

Mira Vie at Fanwood•Fanwood, NJ

About The Position

Welcome to Distinctive Living , we're seeking a Move In Coordinator (Full-Time) for our Mira Vie at Fanwood, community! Here at Distinctive Living , we want our people to realize their full potential. We're passionate about personal and professional growth and will do everything we can to help you flourish. We deeply care about our team-members and partners and strive to provide a culture where people feel valued and inspired. This position is responsible for all move-in and transfer activities of a given managed community including managing all move-in activities required from processing inquiry to move-in. This position also acts as back up for Director, Sales and Marketing, performing tours, follow up calls and assisting in coordinating and hosting marketing events to promote the community to the public at large. Benefits when choosing a career with Distinctive: Medical, Dental and Vision benefits Paid Time Off 401k Retirement Plan & Life Insurance Team Member Assistance Program

Requirements

High School Diploma or equivalent required.

Nice To Haves

Customer Service, Marketing and Sales experience preferred.
Experience with Microsoft Word, Microsoft Excel preferred.

Responsibilities

Manages the move-in process for new residents as well as residents transferring within the community.
Schedules and coordinates the move-ins and transfers, provides and coordinates all necessary paperwork to be completed prior to move-in, coordinates with all departments the details pertaining to their department, ensures apartments are ready and turned in a timely manner, creates and completes a resident orientation to the services at the community, ensures all medically necessary orders and paperwork are communicated to the appropriate staff and department heads.
Manages resident and family communication and coordination of arrival/removal of furniture and personal items.
Coordinates arrival day with movers and family member; organizes and hosts housewarming for new residents.
Assists the Director, Sales and Marketing in giving tours, cultivating leads, and taking deposits.
Uses computer programs supplied by the managing company in order to track capture, cultivation and closing of leads.
Reviews obstacles with the managing company weekly in order to find ways to maintain high occupancy.
Assists with ensuring collateral materials are available for marketing use, model apartments are ready to show, develops and maintains a marketing tour book for the community, takes deposits.
Knows the system for completing daily and weekly marketing reports and serves as backup for sending those reports to appropriate home office personnel.
Assists with the planning of community events to promote the services of the community and to gather new inquiries appropriate for residency. These events should focus on the community's target population with a desired outcome in acquiring new names and contact information for follow up. Measures the effectiveness of these programs to provide direction for future events.
Ensures they and any employees reporting to them work in a safe manner and that unsafe actions are to be managed. Notifies appropriate trained staff should they witness residents requiring assistance. Compliant with Safety Committee Standards is required. Should workplace injuries occur, the Department Heads and Directors should assist the Executive Director when required with the investigation, return to work, and management of the injured worker communication with care provider and the managing company.
Keeps management and other key associates abreast of the status of all prospective move-ins. Tracks and records pre-residency steps to facilitate communication.
Represents the community and increases awareness through participation in outside events, professional groups, and community involvement in the local market. Uses relevant community knowledge and research to plan, coordinate, and implement monthly prospect and/or referral source activities and events as specified by management and the community marketing plan. Follows up and executes sales process with all leads from events.
Responsible for conducting outreach calls to prospective clients and key influencers within the database to generate interest and build relationships.
Fosters teamwork with co-workers, shows initiative in overcoming obstacles, takes actions that assist others beyond job responsibilities, and has a positive impact on co-workers, residents and visitors.
Performs other duties as assigned or needed