Move In Coordinator

Allegro Senior Living•Tavares, FL

10h

About The Position

The Move in Coordinator supports the sales team by managing the administrative and logistical aspects of the move-in and transfer process. The position ensures a smooth, positive experience for new residents and their families by coordinating communication between departments, preparing documentation, and facilitating each step from contract to move-in day. Shift: Monday-Friday 9am-5pm

Requirements

Must be a minimum of 21 years of age.
HIgh school diploma or equivalent required; associates or bachelor's degree preferred.
Minimum of 1-2 years of administrative or sales support experience, preferably in senior living, hospitality, or healthcare.
Must have a positive Criminal Background Screening.
Must pass a physical having no signs or symptoms of a communicable disease including tuberculosis where required.
Freedom from tuberculosis must be documented on an annual basis where required.
The Community is a drug free workplace; associates are subject to adherence to the Company Drug Free Workplace policy.
Must have a means of transportation.
Must possess a valid driver’s license for the state where the vehicle is operated.
Must have an acceptable Department of Motor Vehicle (DMV) record.
Must be considered to be insurable by the Community’s automobile insurance carrier.

Responsibilities

Prepare and complete all required paperwork for new move-ins and transfers according to company policy and state regulations.
Coordinate with the care team to ensure timely assessments of all new residents.
Communicate move-in schedules and unit readiness with relevant departments to ensure apartments are prepared prior to arrival.
Conduct pre-move-in inspections and report any maintenance or readiness issues to the appropriate team members.
Deliver move-in gifts and personally greet residents and families on move-in day.
Maintain accurate documentation and distribute move-in paperwork to all necessary departments.
Facilitate new resident orientation in collaboration with department heads, ensuring a warm and thorough welcome.
Greet prospects, residents, families, and visitors in a professional, friendly, and enthusiastic manner.
Support the sales team by assisting with tours, presentations, and inquiry handling when needed.
Utilize professional telephone etiquette when speaking with prospects and families.
Attend and participate in community events as requested.
Assist with the preparation of move-in packets, sales materials, and reports as needed.
Maintain knowledge of current and upcoming availability to support occupancy goals.
Maintain confidentiality of all resident and company information.
Perform other related duties as assigned.