Mountain Sport Shop Manager - Giants Ridge
About The Position
The Retail Manager is responsible for all aspects of the retail shop operations and floor management, including staff, equipment, and property to facilitate the fulfillment of financial goals and company initiatives. The Manager cultivates a team environment that provides exceptional customer service while ensuring all staff members perform at a consistently high level. The Manager motivates, instills accountability, and achieves results to drive success within the retail shop and at the resort. Love retail, great products, and creating an experience that keeps guests coming back? Turn that passion into a career at Giants Ridge, managed by Guest Services. We’re looking for a motivated, hands-on Retail Manager for our gift shop operation. From selecting merchandise and creating eye-catching displays to developing a great team and delivering exceptional guest service, you’ll have a direct impact on both the guest experience and the success of the resort. This is a great opportunity for someone who enjoys the business side of retail, but isn’t afraid to jump onto the sales floor, help a guest find exactly what they’re looking for, or pitch in whenever needed.
Requirements
- High School Diploma/GED required.
- At least 1-2 years of experience in related management required.
- Computer proficiency with the ability to utilize MS Word, Excel, and Photoshop.
- Demonstrated talent for interacting with a wide variety of people.
- Ability to effectively organize and coordinate multiple priorities; ability to work well as a team leader; ability to problem-solve.
- Strong customer service abilities; actively looks for ways to assist customers and coworkers.
- 1-2 years of related management or leadership experience.
- Strong organization skills and the ability to balance multiple priorities in a fast-paced environment.
- A talent for leading, motivating, and holding a team accountable while creating a positive work environment.
- Excellent customer service and problem-solving skills.
- Confidence working with sales, inventory, labor, budgets, and other retail performance measures.
- Computer proficiency, including Microsoft Word and Excel.
Nice To Haves
- Bachelor’s or Business Degree preferred.
Responsibilities
- Plans, develops, and directs daily operations.
- Forecasts and analyzes sales, labor, and profit; and ensure compliance with established budget.
- Recruits, supervises, trains, schedules, disciplines, reviews, and directs the retail shop’s staff.
- Establishes and implements loss prevention procedures.
- Merchandises inventory to maximize sales and profit potential.
- Directs and implements promotional strategies and programs.
- Manage pre-season and ongoing merchandise purchasing to secure best available pricing and maintain appropriate inventory levels.
- Places orders in a timely manner and ensures the merchandise received is accurately inventoried and entered into the sales system.
- Responds to customer inquiries and resolves customer complaints.
- Coordinates uniform purchases, as well as employee helmet programs.
- Maintains and ensures safe facility environment including standards for maintenance and upkeep of gift shop’s equipment, inventory, housekeeping, sanitation, cash control, and dress.
- Notifies the Director of Skier Services of all unusual events, circumstances, or other safety or quality control issues.
- Performs other related duties as assigned.
Benefits
- Comprehensive Health Coverage – medical, dental, vision, life and disability insurance, plus access to an Employee Assistance Program (EAP)
- HSAs, FSAs
- 401(k) retirement plan, featuring a company match
- Generous PTO
- Free employee passes
- Discounts for your family
- Complimentary golfing at our two championship golf courses
- Save on delicious food, stylish apparel and must-have accessories
- Discounted lesson opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
