Mountain Sales Call Center Agent - Winter 26-27
About The Position
Mountain Sales Call Center (MSCC) Agents serve as the primary point of contact for new and returning guests visiting Aspen Snowmass. As the voice of the company, agents provide exceptional guest service by answering phone calls, responding to emails and chats, processing orders, and offering expert advice to enhance the guest experience. The ideal candidate is highly motivated, customer-focused, and passionate about Aspen Snowmass and the surrounding areas where Aspen Skiing Company operates. This position reports to the MSCC Manager. This position is eligible for commission-based earnings in accordance with the Company's commission plan, in addition to base compensation.
Requirements
- High School Diploma or equivalent required
- Minimum of one year of professional experience required
- Strong communication and comprehension skills in English required
- Strong cash-handling skills and ability to accurately process transactions
- Accuracy in processing payments, issuing tickets, and maintaining records
- Strong teamwork and collaboration skills to ensure seamless guest experiences across departments
- Ability to interact professionally with guests, resolve concerns, and create a welcoming environment
- Ability to quickly learn and operate point-of-sale (POS) systems, ticketing software, and other digital tools
- Ability to troubleshoot ticketing or access issues while maintaining company policies
- Ability to be on your feet, kneel and bend for extended periods of time
- Regularly work in adverse conditions and requiring the use of protective apparel/equipment to prevent exposure to the elements as well as an office environment and may be required to walk on slippery and uneven surfaces
- Must be able to lift, push or pull occasionally up to 50 lbs. individually or with assistance
Nice To Haves
- college degree preferred
- resort experience preferred
- At least one year of experience using a Point-of-Sale (POS) system preferred
- Knowledge of Spanish or Portuguese preferred
Responsibilities
- Sell Aspen Snowmass products and services, including lift tickets, season passes, lessons, equipment rentals, and on-mountain activities via phone
- Answer inbound calls using sales and reservation software, providing expert recommendations and outstanding guest service
- Utilize professional sales techniques to guide conversations effectively and convert leads into sales with confidence, supported by an uncapped commission structure
- Address general inquiries about Aspen Snowmass products and the surrounding area, and offer personalized recommendations based on guests' needs
- Research, troubleshoot, and resolve guest issues efficiently, ensuring a seamless experience; redirect calls to the appropriate department when necessary
- Provide technical support for guests navigating the Aspen Snowmass mobile app and website login processes
- Stay current on all Aspen Skiing Company products, services, policies, and events through ongoing training
- Maintain organized and accessible records of training materials, emails, and meeting notes for easy reference
- Build and maintain strong relationships with key personnel across departments, including Mountain Sales, Ski & Snowboard School, Rental/Retail, Guest Services, Online Services, and Mountain Operations
- Share feedback with management regarding products and procedures to enhance the guest experience
- Other duties as assigned
Benefits
- Enrollment dates differ across the various programs.
- Paid Time Off Programs
- Paid Leave Programs
- Employee Ski Pass and Dependent Ski Passes
- Other company perks
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
