Mountain Biking Supervisor
About The Position
The Mountain Bike Supervisor is responsible for enhancing Blackberry’s biking program through guest interaction and by providing 5-star service to all guests. The supervisor will act as a guide as well as assist the Adventure Manager with supervisory duties when needed. Blackberry Farm and Blackberry Mountain, Relais & Châteaux properties located in the Great Smoky Mountains, continue the traditions of unparalleled hospitality and luxury that have always been the hallmark of the Blackberry brand. Combining land conservation, modern-day luxuries, and captivating natural setting, the two resorts create vacation experiences unlike any other. Activities abound at Blackberry Farm and Blackberry Mountain offering the opportunity for every guest to create an ideal experience to enjoy the properties and the region, whether they’re seeking the thrill of adventure, the relaxation of a spa immersion, or quality time around the table enjoying celebrated cuisine. A career at Blackberry means being surrounded by a welcoming and supportive team who strive each day toward common goals: legendary hospitality, memorable experiences and generational sustainability. From ensuring our guests have a memorable stay to providing renowned cuisine, Blackberry provides career-defining opportunities, a comprehensive benefits program, and the tools to explore and grow your career.
Requirements
- Must have a valid driver’s license
- High school diploma or equivalent
- Must have excellent communication skills
- Must be able to communicate with guests, team members, and managers effectively
- Must interact extensively with guests
- Basic knowledge and understanding of math
- Must be able to resolve any issues regarding guests concerning the cycling program
- Must be able to exercise judgment and make decisions based on job knowledge and awareness of company goals
- Must be able to assess current conditions to provide a safe and quality experience
Nice To Haves
- Current CPR and First Aid certification is preferred
Responsibilities
- Oversee daily operations and schedule
- Perform certain duties such as contacting staff, training staff, responding to email requests, and communicating across relevant departments
- Assist the manager in monitoring the schedule and guiding operations
- Guide guests on a 5-star cycling experience
- Provide coaching and leadership to guests by choosing routes, navigating unfamiliar trails, making equipment selections and fit, demonstrating basic technique for novices, and safely completing a tailored ride based on the guest's expectations.
- Maintain cycling areas by keeping work spaces clean and organized
- Oversee the maintenance and repairs of both the mountain bike fleet and the trails, coordinating with other departments and vendors when needed.
- Assist guests with cycling knowledge
- Answer general questions regarding the sport
- Provide guests with information regarding Blackberry interests, activities, and trail systems
- Must comply with all company policies and procedures.
- Regular and consistent attendance is required to perform the essential functions of this position.
- Must be able to work well with other Team Members, Managers, and interact with our guests.
- Must have the flexibility to work nights, weekends, and holidays.
Benefits
- travel perks and property benefits
- tuition reimbursement
- paid time off with additional paid holidays
- health insurance
- flexible spending accounts
- 401k match with profit share
- training and education
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
