Mountain Bike Patroller

WinSport • Calgary, AB

9d • Onsite

About The Position

The WinSport Mountain Bike Patrol Team delivers frontline guest safety and medical response, terrain and feature risk management, and operational support to ensure a safe, welcoming, and efficient on‑hill experience. This role delivers emergency medical response, risk mitigation, terrain management, and public education within a dynamic, high-performance winter sport setting. Operating within a high-traffic, urban ski facility/mountain bike park that supports public recreation, competitive training, and events, the Patroller plays a critical role in injury response, hazard prevention, and operational readiness. The successful applicant will have a strong ability to prioritize multiple high acuity tasks in a fast-paced environment. Protecting the organization, our team members, and our guests through providing First aid, and preventative services around the 200 acres of WinSport facilities providing summer camps, Mountain Bike Park, and numerous other events and activities. Please be advised this is a temporary seasonal position. As a Mountain Bike Patroller, you strive to approach your work to align with our 6 values which are at the core of who we are and what we do at WinSport: Safety, Integrity, Belonging, Collaboration, Inspiration, Sustainability.

Requirements

• Must be over 18 years of age.
• Minimum of 80hr Advanced First Aid certification is required (must be valid and current).
• CPR-C with AED certification.
• Valid class 5 driver’s license.
• Ability to provide a clean driver's abstract.
• Previous Mountain Bike experience required.
• Good written and verbal communication, organizational and interpersonal skills.
• Strong skiing and/or snowboarding ability for winter operations, and strong Mountain Biking ability for summer operations.
• Emergency Medical Response & Clinical Judgment.
• Strong situational awareness & risk assessment.
• Calm decision-making Under Pressure.
• Ability to manage competing priorities in a fast-paced, event-driven environment.
• Self-starter who can work independently and take initiative.
• High attention to detail with a strong focus on accuracy, follow through, and risk mitigation.

Nice To Haves

• Non-Urban Emergency Care (NUEC) certification is an asset.
• Previous patrol experiences an asset.

Responsibilities

• Provide first aid and emergency care in accordance with certification level.
• Manage scene safety, patient assessment, stabilization, packaging, and toboggan transport; transfer of care.
• Maintain accurate incident documentation and reporting.
• Protect confidentiality and maintain professionalism with guests.
• Maintain readiness for lift evacuations (training, gear checks, team drills, assignments).
• Inspect and maintain patrol gear (packs, radios, oxygen, splints, AED readiness, toboggans).
• Participate in drills (lift evac, severe weather, missing person/child, fire/evacuation, multi‑casualty) and after‑action reviews.
• Monitor, record, and report on all emergency equipment including AED’s, medical supplies, first aid kits, and emergency call box systems.
• Perform open/close procedures: morning trail checks, hazard sweeps, feature verification, fencing/bamboo/rope lines, padding, and end‑of‑day sweeps.
• Maintain and adjust signage (trail status, slow zones, park ratings, features, closures, hazards, code/responsibility).
• Monitor terrain park features with Trail Crew (speed, landings, lips, traffic flow), recommending changes for risk reduction while preserving experience.
• Implement temporary controls for changing conditions (ice, melt/freeze, thin cover, heavy traffic, event overlaps).
• Support event safety planning and field execution (course access, spectator controls, emergency routes).
• Ensure compliance with departmental and corporate safety and operational policies, procedures, and practices.
• Serve as on‑slope ambassadors: model safe behaviors, answer questions, and provide directional assistance.
• Promote Alpine Responsibility Code and SMART park etiquette.
• De-escalate conflicts or unsafe behaviors professionally.
• Enforce conduct standards with fair, consistent interventions; escalate to supervisor when needed.
• Maintain constant radio discipline and clear, concise updates during incidents and sweeps.
• Liaise with Lift Ops, Trail Crew, and for hazard fixes and operational changes.
• Provide situational reports to supervisor and contribute to daily operations discussions.
• Complete accurate incident and patient care records; mark precise locations and conditions.
• Identify patterns and trends (hot spots, conditions, behaviors) and suggest practical improvements.
• Support OHS investigations for serious incidents and participate in corrective action verification.

Benefits

• Be part of a fun, passionate team that values creativity and innovation.
• Work in a unique environment that blends sport, recreation, and entertainment.
• Opportunity to contribute to meaningful projects seen by thousands of visitors each year.
• Free Park pass.
• Free parking.
• Reciprocals at other resorts.
• Food, beverage, retail and program discounts.
• Access to our world-class gym facility (ages 18+).
• Robust workplace wellness program that supports the physical, emotional, social and financial wellness of our team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees