Mountain Bike Instructor and E-Bike Tour Guide (Advanced Level)

Granby Ranch•Granby, CO

11d•Onsite

About The Position

The Advanced Mountain Bike Instructor & E-Bike Tour Guide is responsible for delivering safe, engaging, and professional experiences for guests while representing the resort in a positive and welcoming manner. This role requires strong guest service skills, the ability to build rapport with riders of all ages and abilities, and a commitment to creating memorable outdoor experiences. Instructors must demonstrate efficient lesson and tour management, strong mountain biking skills, and a solid understanding of mountain bike fundamentals, including body positioning, braking, cornering, trail etiquette, and rider progression. Safety must remain the highest priority in all aspects of instruction and guiding. In addition to teaching mountain bike skills, E-Bike Tour Guides lead guests on scenic tours throughout the property while fostering meaningful conversations and connections with participants. Successful candidates must be comfortable interacting with diverse groups, possess strong communication skills, and be willing to learn basic knowledge of local wildlife, flora, fauna, history, and points of interest within the surrounding area. Guides are expected to navigate designated routes confidently, provide informative and engaging commentary, and ensure every guest enjoys a safe, educational, and enjoyable experience.

Requirements

High School diploma or equivalent required.
Ability to comprehend, speak, read, and write English fluently.
Ability to handle guest interactions, both positive and negative, in a professional and courteous manner.
Ability to understand and carry out written and verbal instructions.
Knowledge in leave no trace and guiding principles.
Ability to stand for long periods of time.
Ability to lift up to 50 pounds.
Climbing stairs, walking, and locating guests outside when necessary.
Ability to downhill mountain bike for up to 6 hours with intermittent breaks.
A passing ride test held by the Bike School Manager.

Nice To Haves

Preferred previous experience in outdoor education; trail guiding and bike tours.
Have basic first aid knowledge, training preferred.
BICP or PMBIA certification preferred.
First Aid/CPR certification preferred.

Responsibilities

Teach basic mountain bike progressions according to the guest's skill level.
Have knowledge of the basic mountain bike fundamentals and be willing to improve knowledge.
Attend training clinics as scheduled.
Must have navigation skills and local trail knowledge or the ability to obtain working knowledge.
Have basic knowledge of mountain bike components and how they work.
Have basic knowledge of electric pedal assist mountain bike components and how they work.
Report to the lesson meeting area as scheduled and on time.
Always adhere to all safety requirements and standards.
Act as a positive, professional role model, adhering to the company’s hospitality standards.
Maintain an exceptional level of guest service in all interaction with guests, fellow employees, and management.
Time management with each group assigned.
Knowledge of single and double track trail etiquette.
Ability to ride all trails at the green and blue level.
Ability to teach technical skills such as rock dodge and roll down lunge.
Ability to teach jumping techniques on small to medium jumps.
Ability to teach dropping techniques on drops up to 5 feet.
Ability to confidently ride all black level trails.
Maintain an exceptional level of guest service in all interactions with guests, fellow employees, and other department managers.
Maintain a clean and safe environment.
Have knowledge of the products and the offerings from the resort.
Other duties as assigned.