Mountain Activities Assistant Manager

Four Seasons Hotels and Resorts•Four Seasons Jackson Hole, IL

11d•Onsite

About The Position

The Assistant Mountain Activities Manager is responsible for directing the day-to-day operations of the ski shop and assisting the Recreation Manager with administrative tasks. This role requires managing staff on the floor, delegating opening and closing duties, critical thinking to troubleshoot issues, and positive guest interaction. The position also involves assisting with administrative duties such as scheduling, payroll, ordering, interviewing, digital communications, coaching, and disciplinary actions. Additionally, the role includes performing ski and snowboard rentals, retail sales, attending to guest needs with excellent product knowledge, maintaining a clean workspace, attending leadership meetings, merchandising retail, driving revenue, renting ski equipment, and motivating staff. The candidate must be able to schedule all Mountain Activities staff to ensure maximum guest satisfaction within budgeted guidelines, communicate proper time clock, grooming, and uniform procedures, and understand payroll and forecast needs. A key aspect of the role is possessing knowledge of local outdoor activities and establishing contacts for guest information, ticketing, and reservations, as well as clearly communicating detailed knowledge of the Jackson area. The Assistant Mountain Activities Manager will work closely with Front Office staff to handle groups, VIPs, and return guests, establishing rapport and keeping staff informed of guest preferences. The ability to resolve guest complaints in conjunction with the Department Head, keeping senior management informed of issues and actions taken, is also crucial, with written email follow-ups required.

Requirements

Previous ski shop, retail shop, or supervisory experience required.
Must be willing to work a flexible schedule in order to accomplish all major responsibilities. This may include evenings, weekends and holidays.
Candidates must have excellent personal presentation and interpersonal skills.
This position requires the ability to lift, push pull up to 50lb.
Successful candidate must possess legal work authorization in the United States
Position is for Winter season only. Must be available November 2026-April 2027

Nice To Haves

Candidates must be motivated, show leadership qualities, lead by example and have a positive attitude.

Responsibilities

Directing the day-to-day operations of the ski shop.
Assisting the Recreation Manager in shop administrative tasks.
Managing staff on the floor.
Delegating opening and closing tasks.
Critically thinking and troubleshooting issues.
Interacting with guests in a positive manner.
Assisting in administration duties such as scheduling, payroll, ordering, interviewing, digital communications, coaching and disciplinary actions.
Performing ski and snowboard rental, retail sales, and attending to guest needs while having excellent product knowledge.
Maintaining a clean workspace.
Attending leadership meetings.
Merchandising retail.
Driving revenue.
Renting ski equipment.
Motivating staff.
Scheduling all Mountain Activities staff to ensure maximum guest satisfaction within budgeted guidelines.
Communicating proper time clock, grooming and uniform procedures to all employees, in addition to abiding to payroll and forecast needs.
Knowing what outdoor activities are available in the area, ie. leisure activities, sightseeing tours, etc. and to establish close contacts with people in these areas to provide information, ticketing, reservations, etc. for guests.
Clearly communicating a detailed knowledge of the Jackson area.
Working closely with the Front Office staff in the handling of groups, VIPs, return guests, etc.
Establishing rapport with frequent visitors; keeping Reservations and Front Office staff well-informed about guests' preferences.
Resolving guest complaints in conjunction with the Department Head, keeping senior management well informed as to the problems and actions taken. Written e-mail to follow to keep all informed.