Full-Time Motorcoach Dispatcher - Edmonton

Keolis Canada•Edmonton, AB

6d•Onsite

About The Position

As Dispatcher, you’ll manage day-of-service operations for our Alberta, British Columbia and Ontario fleet, plan and dispatch operator/vehicle assignments, track route performance, and resolve incidents promptly. You’ll coordinate with Ticket Office staff, the Shop, and Supervisors to maintain safety compliance and schedule reliability in a fast-paced environment.

Requirements

1–2 years’ experience in logistics and/or transportation dispatch preferred
Proven problem-solving ability and decisiveness in a busy operations setting; strong memory/recall
Ability to handle stressful situations with composure
Organized with proven time management skills
Excellent oral and written communication skills
Intermediate proficiency with the Microsoft Office suite
Ability to produce a clear background check screening
Strong organizational skills, including time management, multitasking, and staying calm in a fast-paced environment (high volume of emails, calls, and inquiries)
Previous customer service experience is preferred

Nice To Haves

General knowledge of Alberta, BC, and Ontario highway networks are considered an asset.
Previous dispatch or forward-facing customer service experience.
Certificate or diploma in Office Administration (or related field) preferred.
Experience in a unionized, culturally diverse environment considered an asset.

Responsibilities

Execute daily operator-to-vehicle assignments and dispatch.
Monitor routes, fleet status, and operator availability; respond immediately to issues to meet service requirements and uphold safety policies.
Coordinate operators, supervisors, and vehicles by processing and relaying instructions via computer-aided dispatch and communications systems.
Answer phones and support Ticket Office staff with accurate, timely information for customers/passengers and internal teams.
Work independently to troubleshoot and resolve passenger issues promptly.
Assist the Charter department in scheduling equipment and operators to fulfill charter bookings as needed.