Motor Vehicle Technician

Garfield County Colorado•Rifle, CO

5d•Onsite

About The Position

The Motor Vehicle Technician is an entry-level, non-supervisory position in the motor vehicle job series. Working under close, direct supervision, the Technician provides customer service to the public, obtains and provides information to outside organizations, and performs clerical and administrative duties. The role processes Colorado motor vehicle titles, registrations, related documents, validation of tabs, placards, and temporary license permits, and requires training in applicable policies, procedures, processes, statutes, legislation, and fees. The Technician also handles payments and cash balancing, maintains records and confidentiality, conducts research on legal documents, and may provide office support to the Department Head/Official and Deputy. The position is regular full-time, 40 hours per week, typically 8:00 a.m. to 5:00 p.m. Monday through Friday. Work is primarily in a standard office environment, at the Glenwood Springs location and/or Rifle location, with possible travel between those locations during the workday. Occasional work outside the established workweek, including after hours or weekends, may be needed. The role requires a pre-employment criminal background check, employment verification, and motor vehicle record check. Employment is contingent on successful completion of these checks.

Requirements

High school diploma or equivalent.
One year of administrative and customer service experience.
Valid driver’s license.
Must obtain State certification within one year of hire.
Ability to communicate in English through written, verbal, or other communication channels required by the position.
Ability to use the technology required for the position and willingness to learn new technologies.
Ability to provide helpful, professional, and courteous service to internal and external customers.
Ability to work with a diverse group toward shared goals while considering others’ needs.
Ability to maintain confidentiality and attention to detail.
Ability to perform the physical activities described, including extended desk and computer work and occasional lifting of items typically not exceeding 10 pounds.
Successful completion of the required pre-employment criminal background check, employment verification, and motor vehicle record check.

Responsibilities

Greet customers promptly and assist them at the counter with accurate information and courteous service.
Answer basic motor vehicle and office questions, and locate and provide documents and records.
Complete forms accurately and process documents, ensuring required forms are complete and correct.
Answer telephone calls promptly and provide accurate, detailed information.
Use computers and software to enter data, search databases, conduct research, create documents, and send emails.
Receive training in motor vehicle policies, procedures, processes, and the application of Colorado statutes and legislation.
Process Colorado motor vehicle titles and registrations, registration documents, validation of tabs, placards, and temporary license permits.
Learn and apply Colorado fees for motor vehicle transactions.
Handle cashier duties, receive and process cash, checks, and credit card payments, and balance the cash drawer at the end of the day.
Perform basic office housekeeping, including filing and organizing records.
Contact outside organizations to obtain and provide information.
Maintain strict confidentiality of records.
Compose clear, grammatically correct written communications for customers and financial institutions.
Research legal documents using State resources.
May provide office support for the Department Head/Official and Deputy.
May travel between the Glenwood Springs and Rifle locations during the workday.
Perform other duties as assigned.