Motor Vehicle Specialist

Dallas County•Adel, IA

4d•Onsite

About The Position

This position performs clerical and customer service duties in support of department motor vehicle transactions. Employees assigned ERT duties receive a one-step increase. The role processes vehicle titles, renewals, lien records, electronic title transfers, salvage titles, and related funding and mailing. It supports dealerships and customers with title transfers and helps ensure transactions comply with applicable regulations. The position also provides information and assistance to visitors and callers and supports an orderly customer appointment process. Work is typically performed in an office, sitting at a desk or table or intermittently sitting, standing, or stooping. The employee occasionally lifts light objects and must distinguish between shades of color. Dallas County is an Equal Opportunity Employer; women, minorities, and persons with disabilities are encouraged to apply. Dallas County participates in E-Verify.

Requirements

High school diploma or equivalent.
One to two years of work-related experience in customer service and an office setting.
Knowledge of modern office practices and procedures.
Knowledge of county and departmental policies and procedures.
Knowledge of computers and job-related software programs.
Knowledge of motor vehicle laws and regulations, including legal requirements for ownership and title documentation involving trusts, deaths, and other legal matters.
Knowledge of motor vehicle laws, regulations, and procedures for all states.
Ability to prioritize and organize work.
Customer service skills.
Ability to maintain files and records.
Skill in using office equipment such as a computer, scanner, fax machine, and copier.
Oral and written communication skills.

Responsibilities

Process title paperwork for new vehicles, collect fees, issue plates, and enter data into a computer.
Ensure the accuracy and completeness of title-related paperwork.
Assist dealerships and customers with title transfers in compliance with federal and state regulations.
Process renewals and verify current addresses.
Process lien notations and releases, ensuring the accuracy and completeness of related paperwork.
Process documents and prepare them for mailing.
Process electronic title transfers and related funding.
Process salvage titles and convert salvage titles to regular titles.
Review paperwork and salvage inspections for accuracy, collect fees, and enter data into a computer.
Use critical thinking to address complex or unusual title situations and present them to supervisors or management for approval before proceeding.
Answer telephone calls, greet visitors, and provide information and assistance.
Assist customers with the appointment system and call customers from the system to ensure an orderly flow of traffic.
Perform related duties.