Motor Vehicle Specialist (Customer Service I)

Johnson County Kansas•Olathe, KS

1d•Onsite

About The Position

A career with Johnson County Government is more than just a job, it is an opportunity to serve a diverse and expanding community in meaningful ways. We challenge ourselves to be a different kind of government because we care deeply about our community and each other. Committed to our shared values, we provide excellent public service, seeking always to improve ourselves and our organization. We offer wonderful benefits, retirement plans, wellness incentives, a great organizational culture, and much more! If you’re searching for something more than just a job, something akin to a calling, then consider the challenge and opportunity of being a member of Johnson County Government! Job Description The Motor Vehicle Division is responsible for the collection and distribution of fees, sales tax, and personal property tax for the State, County, Cities, and other taxing authorities that levy taxes and/or fees. Johnson County Government has two motor vehicle locations for walk-in customers, one location for back-office functions and 68 employees that provide service to over half a million county residents. If you are looking for a rewarding experience, then consider joining our Treasury, Taxation & Vehicles Department as a Motor Vehicle Specialist. Applications will be accepted through May 1, 2026

Requirements

High school diploma or equivalent is required.
May require KS/MO driver’s license, depending on department or agency.
Johnson County Government requires reference/background screening for all positions. Specified criteria may vary by Department/Agency.

Nice To Haves

One year of customer service; one year of cashiering or money handling experience are preferred.
A bachelor's degree and experience in regulatory industries such as in finance, pharmaceutical, and insurance are also preferred.
Experience may be substituted for degree.
Education may be substituted for experience.

Responsibilities

Assists customers in completing all types of motor vehicle transactions by reviewing documentation for accuracy and completion; performing data entry into computer systems; proofreading information
Answers detailed questions about titles, registrations, renewals, and other motor vehicle-related inquiries; determines and communicates motor vehicle requirements with customers; answers inquiries by researching, locating, and providing desired information
Assists customers with completing routine forms when appropriate; collects forms and any supporting documents, reviews for accuracy and completeness; copies, collates, and routes forms to appropriate locations or staff
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; and identifying and escalating unresolved problems appropriately
Calculates and collects fees for payment; resolves a variety of basic customer complaints, problems, and billing disputes; completes preliminary audit of cash, credit cards, and checks collected
Maintains acceptable levels of customer service while achieving standards for accuracy, productivity, and cash handling
Follows up and communicates with customers as needed; educates customers on self-service options for transactions and encourages use of these options
Serves as an ambassador as needed by greeting customers, answering questions, reviewing documents for completion and accuracy, and encouraging and assisting in the use of the self-service renewal kiosk or drop-off service options
Performs other duties as assigned