Motor Vehicle Direct Client Service Specialist I

State of Vermont • Newport, VT

5d • Onsite

About The Position

The Motor Vehicle Direct Client Service Specialist I is a fast-paced position that requires dealing with large numbers of customers every day. Candidates should be able to work independently and make informed decisions. Attention to detail is critical. The ability to process large sums of money and excellent customer service skills are required for this position. This is not a remote position and work will take place within the Newport DMV offices. This position will administer road and written tests in inclement weather and will travel to other offices, so reliable transportation is a must. In accordance with Title 23, Section 102(d), an applicant must agree to be finger-printed and pass a background investigation to be eligible for this position. The background investigation may include criminal, financial and traffic records checks. Hiring managers will notify applicants who are in the final stage of the interview process of the finger-printing and background check requirement, to which an applicant must agree to be deemed eligible for this position. Applicants will have the right to withdraw their applications before finger-printing and/or a background investigation is conducted.

Requirements

• Two (2) or more years of experience in a customer or client service role that includes significant public contact AND regular use of computer programs.
• Six (6) months or more of work experience in the Vermont Department of Motor Vehicles.
• Agree to be finger-printed and pass a background investigation.
• Reliable transportation.

Responsibilities

• Administer road and written tests in inclement weather.
• Travel to other offices.
• Perform several job duties within several different units possibly in the same day.
• Travel to other offices with minimal notice to assist when staffing shortages occur and various scheduled hours.
• Work quickly and accurately under pressure before the public eye and from telephone inquiries.
• Multi-task and prioritize unpredictable workloads.
• Deal with confused, frustrated, and highly upset customers.
• Handle large sums of money.
• Occasional trips outdoors when verifying vehicle identification numbers.

Benefits

• 80% State paid medical premium
• Dental plan at no cost for employees and their families
• 12 paid holidays each year
• Generous leave plan
• State Paid Family and Medical Leave Insurance (FMLI)
• State defined benefit pension plan
• Deferred compensation 457(b) plan
• Tuition Reimbursement
• Flexible spending healthcare and childcare reimbursement accounts
• Low cost group life insurance
• Incentive-based Wellness Program
• Qualified Employer for Public Service Student Loan Forgiveness Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed