Motor Vehicle Customer Service Representative 1 (12-5345)
About The Position
This position is open to Alaska Residents only. In this role, you will process mailed-in title and registration applications with accuracy and adherence to state requirements. You will sort, date-stamp, and log all incoming mail to maintain proper tracking and workflow. You will review supporting documents to ensure completeness, eligibility, and compliance before issuing credentials. You will contact customers when additional information or corrections are needed. You will help maintain organized records and support the team in meeting daily processing and turnaround goals. The Division of Motor Vehicles is committed to providing faster, friendlier, exceptional customer service, and being more accessible than ever before. The core values that shape our culture are: Ability-We improve the lives of Alaskans through accurately and efficiently permitting, licensing, and reinstating drivers, titling vehicles and boats, and promoting the overall safe operation of drivers and vehicles in communities throughout the last frontier. Customer Focused- We navigate the path to “yes” by engaging with an empathetic mindset, adaptive interpersonal skills, and a variety of intuitive processes to fully support the need of our diverse communities. Passionate People- We have a positive attitude, the ability to learn and grow, are self-motivated, service-oriented, inquisitive, observant, and demonstrate accountability and teamwork. Expertise- SME is ME! We are a solutions-oriented organization of subject matter expertise that provides accurate and efficient services to our communities. Champions of Change- We embrace revolutionary innovations to boldly advance DMV solutions into the future.
Requirements
- Six months of employment experience that included cash handling and working directly with clients or customers. Examples of qualifying experience include such work as sales cashier, bank teller, food service wait staff or cashier, and so on.
- OR Six months of office clerical employment experience providing information to clients, customers, or the general public on services, procedures, and requirements, which included entering or retrieving data using computer systems.
- Substitution: Postsecondary education from an accredited college may substitute for the required experience. (Three semester hours or four quarter hours equal one month.)
- Attention to Detail: Is thorough when performing work and conscientious about attending to detail.
- Customer Service: Works with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
- Computer Skills: Uses computers, software applications, databases, and automated systems to accomplish work.
- Integrity/Honesty: Contributes to maintaining the integrity of the organization; displays high standards of ethical conduct and understands the impact of violating these standards on an organization, self, and others; is trustworthy.
Responsibilities
- Process mailed-in title and registration applications with accuracy and adherence to state requirements.
- Sort, date-stamp, and log all incoming mail to maintain proper tracking and workflow.
- Review supporting documents to ensure completeness, eligibility, and compliance before issuing credentials.
- Contact customers when additional information or corrections are needed.
- Help maintain organized records and support the team in meeting daily processing and turnaround goals.
Benefits
- Steady paycheck
- Paid holidays
- Paid vacation days
- Steady work structure
- Health benefits
- Retirement benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
