Motor Vehicle Compliance Analyst 4

State of Louisiana • Baton Rouge, LA

2d • Onsite

About The Position

The Office of Motor Vehicles (OMV) performs functions of the state relative to the examination and licensing of operators of motor vehicles, the suspension and revocation of such licenses, issuance of vehicle title and registration certificates, license plates for all motor vehicles operated upon the highways of the state, recordation of liens against vehicles, and the collection of sales/use tax and other appropriate fees, all in accordance with applicable laws. OMV strives to serve the public in a professional, compassionate, and responsive manner while maintaining a high standard of quality and providing unparalleled service to both internal and external customers. This position for a Motor Vehicle Compliance Analyst 4 serves within the CDL Help Desk Unit at the Headquarters location in Baton Rouge. Attention to detail, general writing and math skills, and willingness to work and communicate with a small group, as well as aiding other OMV offices or sections and the public, are key to success in this role. The Office of Motor Vehicles (OMV) will provide the highest quality service and protection to internal and external customers in an environment that views change as opportunity.

Requirements

• Possession of a high school diploma or equivalent plus three years of experience or training in any field
• May be required to possess a current Louisiana driver's license at the time of appointment

Nice To Haves

• Attention to detail
• General writing and math skills
• Willingness to work and communicate with a small group, as well as aiding other OMV offices or sections and the public

Responsibilities

• Receive and work help desk tickets from AAMVA for issues with Non-CDLIS pointers
• Work a daily error report from AAMVA
• Review and process reports timely for S2S weekly, including the Go Live Report for each jurisdiction
• Review and process the licenses canceled out of state report monthly
• Work CD31 report for S2S pointers to resolve missing/broken pointers
• Provide support to field offices and other jurisdictions to review and resolve issues with S2S Verification Service
• Code records appropriately when notified by other agencies
• Compose and generate correspondence regarding the ability to reinstate driving and registering privileges using knowledge of Driver’s License Laws and Federal Regulations
• Use independent judgment in resolving problems and explaining options helpful to the applicant
• Maintain the security of driving records according to the Federal Privacy Act
• Read, comprehend, and interpret policies and procedures, manuals, laws, codes, and various documents
• Maintain all material necessary for performance of office duties
• Fully understand changes in law enacted by the legislature
• Compile data and statistical information for written reports as directed
• Train new employees as needed and veteran employees on updated functions as required
• Perform other duties as assigned

Benefits

• Retention premium pay of up to $2.00 per hour
• State as a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED