Mortgage Trainer Senior Instructor

Freddie Mac•McLean, VA

About The Position

At Freddie Mac, our mission of Making Home Possible is what motivates us, and it’s at the core of everything we do. Since our charter in 1970, we have made home possible for more than 90 million families across the country. Join an organization where your work contributes to a greater purpose. Position Overview: Are you someone looking to further your career in the mortgage industry? Do you know the origination & underwriting process in-depth? Can you develop training strategies and translate them into tactics that result in delighted clients? If so, apply to join Freddie Mac’s Client Education Services department as a Mortgage Training Senior Instructor who engages with our clients, Sales team and other internal business stakeholders. Our Impact: The Client Education Services team designs, develops and delivers client-centric learning solutions across the Single-Family business. Our team leverages business expertise, innovative techniques and technology to create easy-to-access learning solutions that make it easier for clients to do business with Freddie Mac. Your Impact: In this position, you will facilitate, develop, and execute business-oriented learning solutions that support Freddie Mac's Single-Family business goals. You will leverage your instructional design, business analysis, project management, and reporting skills to identify learning opportunities, measure program effectiveness, and provide actionable insights that enhance client and business outcomes.

Requirements

Recognized Subject Matter Expert in loan origination and underwriting
Experienced facilitator for small to large participant groups via distance learning platforms and in-person
Proven experience with instructional design/learning experience design for complex topics
Strong business analysis, reporting and writing skills
Ability to build and manage business partner and client relationships
Demonstrated experience analyzing data and translating findings into meaningful business insights and recommendations
Experience creating reports, dashboards and visualizations to support business planning and decision-making
Demonstrated problem-solving skills and detail orientation
Ability to work independently and with a collaborative team
Proficiency with switching between projects and prioritizing competing priorities
Ability to comprehend complex client inquiries in high-pressure situations and deliver accurate responses aligned with corporate policies
Bachelor’s degree with 10+ years of relevant experience
Expert facilitation skills
Ability to analyze business processes, systems, policies and changes and translate that analysis into learning solutions
Ability to combine business knowledge, reporting capabilities and analytical thinking to identify trends, communicate insights and support strategic decision-making
Nimbleness and ability to work on multiple projects simultaneously
Ability to keep up to date with a rapidly changing business environment
Collaborative and execution-oriented mindset
Be self-directed
Proficiency with Microsoft PowerPoint, Excel, Word and Adobe Acrobat, with familiarity of eLearning development tools and technologies utilized in modern learning environments
Sense of humor!

Responsibilities

Facilitating a variety of origination & underwriting training classes
Serving as a subject matter expert (SME) in origination & underwriting policy, process and mortgage technology tools
Leading the end-to-end development of training curriculum for a variety of origination policies and products, as well as Freddie Mac technology tools
Creating, managing and executing project plans
Utilizing consultative and business analytical skills to perform needs and/or gap analysis resulting in training and education plans to meet client needs and support Freddie Mac’s business goals
Creating, maintaining and analyzing operational, project and learning-related reports and dashboards to support business planning, resource management and decision-making
Collecting, analyzing and presenting data to identify trends, measure training effectiveness, monitor learning adoption and communicate results to stakeholders
Authoring learning content for different delivery methods, including webinar and in-person presentations, user guides/training manuals, job aids, and tutorials
Editing materials for clarity, consistency and instructional soundness while continually looking for ways to improve them
Partnering with Sales and other internal business partners to lead development and execution of customized client training solutions
Leveraging learning industry trends to deliver innovative and positive learning experiences