Mortgage Support Specialist

SCCU Career•Melbourne, FL

4d•Hybrid

About The Position

At Space Coast Credit Union (SCCU), our members are at the heart of everything we do. Since 1951, we’ve been committed to delivering financial services founded on integrity and a people-first philosophy. As a Mortgage Support Specialist you will provide essential back-office support throughout the mortgage process, including loan boarding, general ledger reconciliation, and appraisal desk coordination. This role requires strong knowledge of mortgage operations, attention to detail, and the ability to problem-solve effectively in a fast-paced, team-oriented environment.

Requirements

Minimum 1+ years of experience in mortgage operations, loan servicing, or a related financial services role.
High School diploma or equivalent required.

Nice To Haves

Experience with general ledger reconciliations or accounting support is preferred.
Prior exposure to appraisal management platforms or processes.
Knowledge of regulatory guidelines (FHA, VA, FHMA, etc.) is a plus.

Responsibilities

Accurately board newly originated loans into the servicing system; ensure data integrity and compliance with internal policies and investor guidelines.
Monitor and reconcile mortgage-related general ledger accounts; identify and resolve discrepancies in a timely manner.
Manage the appraisal ordering process, communicate with Appraisal Management Companies and loan officers/processors, and ensure timely delivery of appraisal reports.
Review and upload loan documentation, maintain electronic filing systems, and ensure records are complete and compliant.
Assist with special projects and provide backup support to other mortgage operations functions as needed.
Ensure all tasks adhere to company policies, investor requirements, and regulatory standards.
Consistently demonstrates a courteous, tactful and professional approach to dealing with members and internal customers in accordance with established customer service standards.
Demonstrates concern and respect for others in all interactions and inspires their confidence and trust.
Demonstrates effective face-to-face communications, and telephone interactions, in accordance with established customer service standards.
Articulates ideas, including written communications in a clear, concise, and grammatically correct manner.
Consistently demonstrates self-motivation and independent problem solving skills, requiring only minimal direct supervision, in order to maximize individual productivity and efficiency and attain member satisfaction.
Proposes enhancements to work methods or procedures in order to improve process efficiency and/or the quality of results.