Mortgage Servicing Manager (Remote)

Neighbors Bank

3d•$70,000 - $90,000•Remote

About The Position

At Neighbors Bank, servicing isn’t a back-office function. It’s a long-term commitment to the homeowners we serve and a direct reflection of our integrity. We’re looking for an experienced Servicing Manager to take ownership of how mortgage loan servicing operates at Neighbors Bank. This role carries responsibility for overseeing external partners, safeguarding compliance standards, and ensuring our servicing function scales with discipline as we grow. This is not a passive maintenance role. It’s structured ownership of our loan servicing program. It requires independent judgment and the confidence to hold external partners accountable when expectations are not met. You won’t simply monitor performance. You’ll define what “performing” looks like. The Servicing Manager oversees interim servicing and sub-servicing relationships, monitor performance trends, enforce standards, and ensure alignment with investor and regulatory expectations. As we grow, your ability to bring structure, consistency, and scalability to servicing operations will be critical. Neighbors Bank is a fully remote company with an award-winning culture, and we rely on operational leaders who balance precision, accountability, and collaboration. As our Servicing Manager, your mission is to ensure our servicing operations are aligned, compliant, and performing as expected.

Requirements

2+ years of mortgage servicing experience, including experience working with sub-servicers or investor guidelines (required)
Strong operational mindset with exceptional attention to detail
Ability to analyze data, identify trends, and drive resolution
Comfortable enforcing standards and escalating issues when necessary
Strong written and verbal communication skills
Ability to manage multiple priorities in a fast-paced environment
Experience documenting processes and improving operational workflows
Proficiency with systems and reporting tools in a remote environment

Nice To Haves

Exposure to Fannie Mae and/or Freddie Mac servicing guidelines and operational management experience.

Responsibilities

Overseeing interim and sub-servicing operations to ensure alignment with internal processes, investor guidelines, and regulatory standards
Managing relationships with external servicing partners and future GSE relationships, ensuring contractual obligations and service levels are met
Monitoring servicing workflows, KPIs, reporting, and trend data to identify risks, gaps, or recurring issues
Escalating findings when expectations are not met and driving root cause analysis through to resolution
Leading servicing-related initiatives, projects, and system enhancements from planning through execution
Collaborating cross-functionally with Secondary, Compliance, Production, Finance, and Operations teams
Developing, documenting, and refining servicing policies and procedures to support long-term scalability
Creating reporting visibility that enables leadership to make informed decisions