Mortgage Servicing Cash Specialist

VyStar Credit Union•Jacksonville, FL

3d•Onsite

About The Position

The incumbent is responsible for performing the duties and services necessary to protect VyStar’s interest in mortgaged properties. This generally includes but is not limited to processing daily mortgage payments, resolving unapplied/suspense items, payment research, cash corrections and responding to member inquiries. The Cash Specialist is responsible for accurately processing, posting, balancing, and reconciling all mortgage-related payments and cash transactions. This role ensures timely application of funds, identifies and resolves discrepancies, and supports overall servicing operations by maintaining accurate customer account records. The Cash Specialist works closely with Payment Processing, Customer Service, Escrow, Loss Mitigation, and Investor Reporting to ensure compliance with regulatory requirements and investor guidelines.

Requirements

High School Diploma or GED is required.
Continuing education via local conferences and workshops is required for updates on federal regulations and secondary market requirements.
Minimum of two years of experience in a financial institution with familiarity in cash management, payment processing, preferably mortgage loan servicing.
Proficiency with Microsoft Excel and Outlook.
Strong analytical, research, and problem-solving skills.
High attention to detail with ability to meet strict deadlines.
Applicant must have positive, well-developed communication skills, both written and oral, be detail oriented, have good organizational and active listening skills, the ability to work in a fast-paced environment, and proven ability to work with others.
Must have professional conduct and appearance and be self-motivated.
Must work under the philosophy of “people helping people” and be able to communicate with members on all levels.
Knowledge of all Microsoft Office applications and credit union software and/or core operating systems pertinent to completing various tasks and responsibilities of the position.
Equipment to be used in the daily performance of job duties include HP calculator, PC, high volume scanning equipment, and multi-function copier/scanner/fax machine is required.

Nice To Haves

2+ years of experience in mortgage servicing cash management, investor accounting, or loan servicing operations preferred.
Strong working knowledge of custodial accounting, cash reconciliation, and investor reporting preferred.
Familiarity of mortgage documents is for identifying cash discrepancies preferred.
Experience with MSP (Black Knight), Sagent, LoanSphere, or similar servicing systems preferred.
Experience working with Fannie Mae, Freddie Mac, Ginnie Mae, FHA, VA, or private investor portfolios preferred.
Understanding of remittance types, trial balance reconciliation, advance management, and custodial banking requirements preferred

Responsibilities

Communicate effectively with the members and business units to assist in answering questions regarding the mortgage payment or account history.
Ensure timely processing of mortgage payments, payoffs and account corrections.
Daily balancing of mortgage cash activity, including clearing of any suspense or un-posted items.
Help create/maintain necessary desk top procedures relating to cash posting, suspense clearing, and payment corrections.
Perform cash-related research and balancing exceptions
Verify mortgage loans are set up correctly in the servicing system relating to payment application fields and cash setup accuracy.
Responsible for processing and posting mortgage payoff funds accurately
Identify opportunities to improve accuracy and efficiency in cash‑posting workflows.
Process all incoming mortgage payments (ACH, lockbox, branch deposits, online payments, wires).
Post payments accurately to principal, interest, escrow, fees, and corporate advances.
Review daily cash exception reports and resolve misapplied or rejected payments.
Manage and clear all suspense/unapplied funds within established timelines.
Conduct daily, weekly, and month‑end cash balancing and reconcile variances.
Research and resolve payment disputes, misapplied funds, returned items, and member inquiries related to cash activity.
Support investor reporting by ensuring correct payment application and cash flow accuracy.
Process and validate payoff funds, ensuring accurate loan payoff and cash posting.
Coordinate with Escrow, Customer Service, Loss Mitigation, and Investor Accounting for payment‑related corrections.
All employees and business units, as first line of defense, are expected to proactively help identify, assess, manage, and report risks within their domain of work.
To enhance a healthy risk culture and support our growth for good pillar, employees will maintain vigilance in safeguarding our operations while ensuring compliance with regulatory mandates.
The Risk team serves as the second line of defense by providing risk oversight and credible challenge whereas the Audit team serves as the third line of defense by providing risk assurance.
Incumbent is expected to demonstrate each of the following VyStar Excellence behaviors in performing the duties and responsibilities of their job.
Focus your full attention by carefully listening to and observing your client or member.
Consistently be friendly and approachable. Demonstrate you care.
Listen empathetically and ask questions. (70%/30%)
Recommend solutions based on your client’s or member’s needs and objectives.
Ensure that members’ expectations were exceeded. Verify necessary follow-up action.