Mortgage Servicing Administrative Assistant

Lone Star National Bank•McAllen, TX

13d•Onsite

About The Position

The Mortgage Servicing Administrative assistant is responsible for providing administrative and clerical services in order to ensure effective and efficient administrative operations for the Mortgage Servicing department.

Requirements

High school diploma or G.E.D and 6-12 months of experience in an office environment
Ability to organize and prioritize work in order to meet deadlines
A significant level of respect, honesty, trust and diplomacy is required, in addition to normal courtesy and tact
Work involves extensive personal contact with others and/or is usually of a personal or sensitive nature (these individuals may be economically and emotionally stressed at times)
Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary
Position requires the ability to sit for long periods of a time in front of a computer which may result in eye strain
Knowledge of office administration and excellent telephone etiquette
Ability to maintain a high level of accuracy in preparing and entering information into system
Skills should include typing 40 wpm
Proficiency with personal computers and Microsoft Office Software.
Able to develop customer relations
Excellent and effective time management, oral and written communication, team building, problem solving, decision making, interpersonal skills
Attention to detail and high level of accuracy
Possess cultural awareness and sensitivity
Ability to work flexible hours
Demonstrate sound work ethics

Nice To Haves

Knowledge of loan collection laws and regulations preferred
Bilingual in English and Spanish is desired

Responsibilities

Mails Mortgage Servicing correspondence to borrowers, records, and distributes all incoming mail
Provides secretarial and administrative support in order to ensure effective and efficient office operations
Calls borrowers that have their loans on non-escrow to collect proof on insurance and taxes
Greets customers that will be closing on loan renewals, loan modifications, payment deferrals
Collects information from borrower applying in person for a Mortgage Servicing program
Types agendas for meetings
Prepares reports for Mortgage Servicing meetings
Compiles and maintain an up-to-date telephone directory of numbers and addresses
Files all correspondence
Orders and keeps inventory of supplies
Provides receptionist services
Participates in job specific training and other various Bank training programs, as necessary
Maintains current knowledge of internal risk controls and loss prevention, including reporting of suspicious or unusual customer activity per Bank policy
Maintains current knowledge and complies with all federal and state laws and regulations and all established Bank policies and procedures, including internal audit controls related to department operations
Maintains current knowledge of all rules, regulations, and laws as they apply to BSA/OFAC/USA Patriot Act/CIP/AML