Mortgage Sales Manager

Community Choice Credit Union • Farmington Hills, MI

3d • $83,000 - $103,000 • Hybrid

About The Position

Join Our Team as a Mortgage Sales Manager at Community Choice Credit Union! At Community Choice Credit Union, we believe in helping our neighbors achieve the life they desire. By living out our purpose and core values, we create meaningful connections with our members and provide outstanding service. If you're a dynamic, results-driven leader with a passion for mortgage lending and team development, we invite you to apply for the role of Mortgage Sales Manager and become part of a team that’s committed, credible, charitable, and united.

Requirements

• Strong sales leadership skills with the ability to drive production and close opportunities.
• Proven ability to inspire, coach, and develop a high-performing team.
• Results-driven mindset with a strong sense of urgency and accountability.
• Ability to build and maintain referral relationships and grow a self-generated pipeline.
• Strong decision-making, problem-solving, and organizational skills.
• Commitment to delivering exceptional member service and experience.
• Alignment with our core values: committed, charitable, credible, and united.
• High school diploma or GED required.
• 5–10 years of mortgage origination experience with a proven track record of self-sourcing and closing loan volume.
• Demonstrated success in building referral networks and managing a diverse loan pipeline.
• Prior leadership or coaching experience with the ability to develop others and drive team performance.

Nice To Haves

• Preferred certifications: Mortgage Bankers Association (CMB) or Certified Residential Mortgage Specialist (CRMS).

Responsibilities

• Maintain personal mortgage production by originating residential loans while meeting volume, revenue, and quality expectations.
• Lead, coach, and develop a high-performing team of Mortgage Consultants to achieve production, revenue, and service goals.
• Recruit, hire, onboard, and retain top mortgage talent aligned with organizational growth strategies.
• Build and maintain strong referral networks with realtors, builders, financial advisors, and community partners.
• Oversee pipeline management and track key performance metrics such as loan volume, pull-through rates, cycle time, and member experience.
• Provide ongoing sales coaching, training, and performance feedback to elevate individual and team effectiveness.
• Ensure compliance with all federal, state, investor, and credit union policies, including NMLS and underwriting guidelines.
• Partner with mortgage operations, underwriting, and processing teams to ensure timely closings and high-quality loan delivery.
• Monitor loan quality, documentation, and post-closing performance, addressing issues proactively.
• Stay current on mortgage products, pricing, market trends, and local real estate conditions.
• Promote adoption of technology and streamlined processes to improve efficiency and scalability.
• Represent the credit union in the community through networking, events, and industry engagement.

Benefits

• Hybrid work eligibility offering flexibility and work-life balance.
• A supportive, collaborative, and performance-driven culture.
• Opportunities to lead, grow, and make a meaningful impact.
• Be part of a purpose-driven organization committed to helping members and communities thrive.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED