CA-WA Mortgage Retail Sales Consultant (SAFE)

Wells Fargo•San Mateo, CA

23h•Onsite

About The Position

Wells Fargo is seeking a CA-WA Mortgage Retail Sales Consultant (SAFE) in Consumer Lending as part of Home Lending. In this role, you will participate in soliciting residential mortgages from various sources, produce high-quality, compliant loans, and provide excellent customer service. You will build relationships with realtors, builders, financial professionals, bank stores, past customers, and other non-traditional sources. You will develop and maintain a high degree of visibility for Wells Fargo Home Mortgage in the marketplace and stay informed of mortgage industry trends and developments. You will present recommendations for producing loans and exercise independent judgment while adhering to Mortgage Retail Sales functional area policies, procedures, and compliance requirements. You will understand real estate appraisals, title reports, and real estate transactions. You will receive customer applications, quote rates and points, and complete follow-up activities. You will analyze and offer mortgage loan products based on client needs, review and analyze financial and credit data, and match customer needs with appropriate loan programs and risk levels. You will inform customers of Wells Fargo Home Mortgage programs, rates, policies, and underwriting requirements, ensuring timely and proactive customer communication and maintaining high client satisfaction. You will also pursue Wells Fargo training offerings to increase knowledge of company products, policies, and procedures. This SAFE position requires compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and related regulations, including meeting Loan Originator requirements under Regulation Z. Ongoing employment is contingent upon meeting all such requirements, including acceptable background investigation results.

Requirements

2+ years of Mortgage Retail Sales experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, or education.
Basic Microsoft Office skills.
SAFE registration at the time of employment.
Meet the Loan Originator requirements under Regulation Z (LO) outlined in the job expectations.
Ability to lift 20+ pounds.
Reliable transportation.

Nice To Haves

Documented retail residential mortgage fundings over the past 12 months referred primarily from established, local, external sources.
Excellent verbal, written, and interpersonal communication skills.
Mortgage industry experience.
Knowledge and understanding of sales prospecting and generating referrals.
Experience developing and cultivating professional relationships.
Customer service experience.

Responsibilities

Solicit residential mortgages from various sources.
Produce high quality loans which are compliant and provide excellent customer service.
Build relationships with realtors, builders, financial professionals, bank stores, past customers, and other non-traditional sources.
Develop and maintain a high degree of visibility for Wells Fargo Home Mortgage in the marketplace.
Stay informed of mortgage industry trends and developments in the assigned market.
Present recommendations for producing loans and exercise some independent judgment.
Develop understanding of and adherence to Mortgage Retail Sales functional area, policies, procedures, compliance requirements, and generating loans.
Understand real estate appraisals, title reports, and real estate transactions.
Receive customer applications, quote the rate and points, and complete follow-up activities with the registration lock-in.
Analyze and offer mortgage loan products based on client needs.
Review and analyze low to moderately complex financial and credit data.
Match customer needs with an appropriate loan program and level of risk.
Inform prospective and existing customers of Wells Fargo Home Mortgage programs, rates, policies, underwriting requirements, and loan procedures.
Maintain high standard of client satisfaction and quality by ensuring timely and proactive customer communication.
Pursue Wells Fargo training offerings to increase knowledge of company products, policies and procedures, and underwriting requirements.