Mortgage Retail Sales Consultant (SAFE) Austin, TX

Wells Fargo Bank • Austin, TX

22h • Onsite

About The Position

Wells Fargo is seeking a Mortgage Retail Sales Consultant (SAFE) in Consumer Lending as part of Home Lending. In this role, you will solicit residential mortgages from various sources, produce high-quality, compliant loans, and provide excellent customer service. You will build relationships with realtors, builders, financial professionals, bank stores, past customers, and other non-traditional sources. You will also develop and maintain a high degree of visibility for Wells Fargo Home Mortgage in the marketplace, staying informed of mortgage industry trends and developments. You will present recommendations for producing loans, exercise independent judgment, and adhere to functional area policies, procedures, and compliance requirements. You will analyze real estate appraisals, title reports, and real estate transactions. You will receive customer applications, quote rates and points, and complete follow-up activities. You will analyze and offer mortgage loan products based on client needs, reviewing and analyzing financial and credit data to match customer needs with appropriate loan programs and risk levels. You will inform prospective and existing customers about Wells Fargo Home Mortgage programs, rates, policies, underwriting requirements, and loan procedures, maintaining high client satisfaction and quality through timely and proactive communication. You are encouraged to pursue Wells Fargo training offerings to increase knowledge of company products, policies, procedures, and underwriting requirements. This SAFE position involves customer contact and duties that may include offering/negotiating terms and/or taking an application for a dwelling-secured transaction, requiring compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and related regulations. Ongoing employment is contingent upon meeting all such requirements, including acceptable background investigation results and meeting Loan Originator requirements under Regulation Z (LO).

Requirements

• 2+ years of Mortgage Retail Sales experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• Basic Microsoft Office skills
• SAFE registration at the time of employment. Wells Fargo will initiate the SAFE registration process immediately after your employment start date.
• Meet the Loan Originator requirements under Regulation Z (LO) outlined in the job expectations below
• Meet the Consumer Financial Protection Bureau qualification requirements and comply with related Wells Fargo policies.
• Meet applicable financial responsibility, character, general financial fitness and criminal background standards.
• A current credit report will be used to assess your financial responsibility and credit fitness

Nice To Haves

• Documented retail residential mortgage fundings over the past 12 months referred primarily from established, local, external sources
• Excellent verbal, written, and interpersonal communication skills
• Mortgage industry experience
• Knowledge and understanding of sales prospecting and generating referrals
• Experience developing and cultivating professional relationships
• Customer service experience
• Bilingual speaking proficiency in Chinese/English
• Bilingual speaking proficiency in Spanish/English

Responsibilities

• Participate in soliciting residential mortgages from various sources
• Produce high quality loans which are compliant and provide excellent customer service
• Build relationships with realtors, builders, financial professionals, bank stores, past customers, and other non-traditional sources
• Develop and maintain a high degree of visibility for Wells Fargo Home Mortgage in the marketplace; stay informed of mortgage industry trends and developments in the assigned market
• Present recommendations for producing loans and exercise some independent judgment while developing understanding of and adherence to Mortgage Retail Sales functional area, policies, procedures, compliance requirements, and generating loans
• Understand real estate appraisals, title reports, and real estate transactions
• Receive customer applications, quote the rate and points, and complete follow-up activities with the registration lock-in; analyze and offer mortgage loan products based on client needs
• Review and analyze low to moderately complex financial and credit data; match customer needs with an appropriate loan program and level of risk
• Inform prospective and existing customers of Wells Fargo Home Mortgage programs, rates, policies, underwriting requirements, and loan procedures; maintain high standard of client satisfaction and quality by ensuring timely and proactive customer communication
• Pursue Wells Fargo training offerings to increase knowledge of company products, policies and procedures, and underwriting requirements

Benefits

• Hourly base pay rate that meets or exceeds applicable minimum wage requirements, with the opportunity to earn additional commission.
• All pay complies with applicable minimum wage laws.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed