Mortgage Retail Sales Associate Manager (SAFE)

Wells Fargo & Company•Des Moines, IA

5d•Onsite

About The Position

Wells Fargo is seeking a Mortgage Retail Sales Associate Manager (SAFE) in Consumer Lending as part of Home Lending. In this role, you will coach, direct, and manage the sales activities of a small group of residential Mortgage Retail Sales Consultants under the direction of a Non-Producing Mortgage Retail Sales Manager. You will supervise individual contributors by directing and managing sales activities to ensure a high level of customer service, timely completion, quality, and compliance in Mortgage Retail Sales. You will produce high-quality loans that meet Wells Fargo Home Mortgage guidelines by building relationships with realtors, builders, financial planners, bank stores, past customers, and other nontraditional sources while providing excellent customer service. You will make supervisory decisions and resolve issues related to team supervision, work allocation, financial resources, and daily operations, and manage personal and team’s pipeline to effectively manage customer loyalty. Leverage interpretation of policies, procedures, and compliance requirements while negotiating terms and taking applications. Identify opportunities for process improvement and risk control development in low complexity functional areas. Interact directly with external customers as well as collaborate and consult with peers, colleagues, and mid-level managers. Stay informed of mortgage industry trends and developments in the assigned market and develop and maintain a high degree of visibility for Wells Fargo Home Mortgage in the marketplace. Manage allocation of people and financial resources for Mortgage Retail Sales. Be responsible for selection, evaluation, and development of staff within Mortgage Retail Sales. This SAFE position has customer contact and job duties which may include the offering/negotiating of terms and/or taking an application for a dwelling secured transaction. As such, this position requires compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements, including acceptable background investigation results. Individuals in a SAFE position also must meet the Loan Originator requirements under Regulation Z (LO) outlined in the job expectations below.

Requirements

2+ years of Mortgage Retail Sales experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, or education
1+ years of Leadership experience
SAFE registration at the time of employment
Meet the Loan Originator requirements under Regulation Z (LO) outlined in the job expectations below
Ability to lift 20+ pounds
Reliable transportation

Nice To Haves

Basic Microsoft Office skills
Customer service experience
Excellent verbal, written, and interpersonal communication skills
Knowledge and understanding of sales prospecting and generating referrals
Documented retail residential mortgage fundings over the past 12 months referred primarily from established, local, external sources
Mortgage industry experience
A BS/BA degree or higher
1+ year of leadership or management experience
1+ year of data analysis experience
1+ year of recruiting experience

Responsibilities

Coach, direct, and manage the sales activities of a small group of residential Mortgage Retail Sales Consultants
Supervise individual contributors by directing and managing sales activities to ensure high level of customer service, timely completion, quality, and compliance in Mortgage Retail Sales
Produce high quality loans that meet Wells Fargo Home Mortgage guidelines by building relationships with realtors, builders, financial planners, bank stores, past customers, and other nontraditional sources while providing excellent customer service
Make supervisory decisions and resolve issues related to team supervision, work allocation, financial resources, and daily operations
Manage personal and team’s pipeline to effectively manage customer loyalty
Leverage interpretation of policies, procedures, and compliance requirements while negotiating terms and taking applications
Identify opportunities for process improvement and risk control development in low complexity functional areas
Interact directly with external customers as well as collaborate and consult with peers, colleagues, and mid-level managers
Stay informed of mortgage industry trends and developments in the assigned market and develop and maintain a high degree of visibility for Wells Fargo Home Mortgage in the marketplace
Manage allocation of people and financial resources for Mortgage Retail Sales
Be responsible for selection, evaluation, and development of staff within Mortgage Retail Sales