Mortgage Representative

Greylock Federal Credit Union•Pittsfield, MA

4h•Onsite

About The Position

The Mortgage Representative provides front-line support for the Mortgage Department through member service, receptionist duties, and administrative support. This role ensures an efficient workflow in mortgage operations while delivering responsive service to members and supporting loan servicing programs.

Requirements

High school diploma or equivalent required.
Strong oral communication skills with the ability to interact effectively with members and coworkers.
Proficiency in Microsoft Office Suite, C-View reporting, spreadsheet applications, and general office software.
Member Service
Attention to Detail
Communication
Organizational Skills
Responsiveness
Collaboration
Must be able to remain in a stationary position for extended periods and operate standard office equipment.
Occasional lifting of files or materials up to 25 lbs may be required.

Nice To Haves

Bilingual Preferred not required
Two or more years of related experience preferred

Responsibilities

Serve as department receptionist by greeting members, directing inquiries, providing telephone coverage, and ensuring professional and efficient service.
Respond to member inquiries and resolve issues related to deposits, mortgages, and consumer loans within authority limits.
Provide administrative support including preparing correspondence, reports, and documentation; maintain organized filing systems and administer reporting programs when necessary.
Assist mortgage servicing staff with tasks as needed, contributing to overall departmental effectiveness.
From time-to-time other duties, both related and unrelated to the above, may be assigned and, therefore, required.

Benefits

$1,500.00 sign on bonus available for full-time employment. Eligibility for the bonus is $500 after successful completion of onboarding/training to be paid with two months of service, and $1,000 after 6 months of continued full-time satisfactory service.
Two comprehensive medical plan options
FSA Medical/Dependent Care
HSA/HRA
dental
vision
wellness benefits
401k plans with employer match
employer pension contributions
PTO
employee incentive plans
opportunity for profit sharing
employer paid life insurance
short-term disability
long-term disability
additional life, accident, critical illness benefits, and pet insurance, may also be elected.