Mortgage Representative - Inside Sales

M&T Bank•Lake Oswego, OR

33d•Onsite

About The Position

Responsible for originating residential mortgage loans and adhering to the requirements of federal registration under the SAFE Act. This role involves receiving referrals, following up with potential customers, selling M&T Mortgage products, answering questions, providing product explanations, and pre-qualifying customers. The representative will originate mortgages, coordinate settlements, begin the mortgage application process, enter completed applications into the system, analyze financial and credit data, collect closing conditions, order appraisals, coordinate draw schedules, and schedule closings. They will also negotiate loan terms and conditions with the mortgagor and provide feedback to referral sources. Keeping informed of changing rules and regulations is also a key responsibility. The role works under general supervision, with external contacts including customers, builders, manufacturers, and realtors. Establishing and maintaining federal registration requirements under the SAFE Act is essential.

Requirements

Associate’s degree and a minimum of 2 years mortgage origination and/or customer service experience, OR a combined minimum of 4 years higher education and/or work experience including a minimum of 2 years mortgage originator and/or customer service experience.
Responsibility to establish and maintain federal registration requirements outlined in the SAFE Act.

Nice To Haves

General PC knowledge and departmental software
Organizational skills
Sales ability
Mathematical skills
Ability to interact with all levels in a professional manner
Customer Service Skills
Knowledge of products and government regulations

Responsibilities

Originate residential mortgage loans.
Adhere to federal registration requirements under the SAFE Act.
Receive referrals from realtors, builders, branches, and developers.
Follow up on potential customers via telephone, fax, and email.
Sell inbound customers to use M&T Mortgage for mortgage financing.
Answer initial questions and provide explanations of M&T products.
Pre-qualify customers.
Coordinate settlements.
Begin mortgage application process in person or over the phone and send packages to customers for completion.
Enter completed applications into the system.
Obtain and analyze pertinent financial and credit data to determine loan risk.
Collect closing conditions, order appraisals, coordinate draw schedules, and schedule closings.
Negotiate terms and conditions of loan with mortgagor.
Provide timely and complete feedback to sources regarding the disposition of their leads.
Keep informed of changing rules and regulations.