Mortgage Quality Control Specialist

Primis Bank•,

3d•$55,105 - $81,509•Hybrid

About The Position

The Quality Control Specialist supports loan quality and risk mitigation by reviewing monthly QC and investor findings, conducting file investigations, and ensuring timely, accurate remediation. The role identifies trends and operational risks, recommends process improvements, and collaborates with Compliance, Operations, and Underwriting to maintain adherence to agency guidelines and federal/state mortgage regulations. The specialist also assists with regulatory exams, audits, and corrective action efforts.

Requirements

High school diploma or equivalent required
3-5 years of mortgage operations, QC, underwriting or compliance experience
Experience with responding to audits, exams, and investor QC findings
Advanced understanding of agency/investor guidelines (Fannie Mae, Freddie Mac, FHA, VA, USDA)
Advanced understanding with federal and state mortgage regulations (TILA, RESPA, ECOA, HMDA)
Professional and effective verbal and written communications
Demonstrated ability to manage multiple deadlines
Exceptional analytical and investigative skills
High degree of detail orientation
Demonstrated judgment and decision-making ability
Demonstrated knowledge of loan products and down payment assistance programs
Strong organizational skills
Ability to work independently with minimal supervision
Proficient with MS Office
Continuous stationary position, particularly, but not limited to, at a desktop computer
Continuous repetitive use of hands/arms; particularly concerning to typing, writing, phone & computer use
Continuous communication: verbal and written, in-person, phone and electronic

Nice To Haves

Extensive underwriting experience is preferred

Responsibilities

Analyze pre-fund and post closing QC findings for accuracy, trends, and root causes.
Coordinate with loan production and operations teams to obtain documentation, clarify issues, and validate corrective actions.
Draft responses and ensure timely submission within required deadlines.
Track and monitor remediation to ensure issues are fully resolved.
Review investor QC findings and repurchase requests.
Conduct detailed file investigations to determine validity of findings.
Prepare rebuttals, supporting documentation, and escalation packages when appropriate and provide a timely response to Compliance.
Identify recurring issues, systemic gaps, and operational risks.
Recommend and support implementation of process improvements, policy updates, and training initiatives.
Assist Compliance in gathering documentation for federal/state examinations and internal/external audits.
Assist Compliance with responses to exam findings, audit observations, and management action plans.
Assist Compliance with corrective actions and ensure ongoing compliance with regulatory expectations.
Work closely with Compliance, Underwriting, Closing, Post-Closing, and Secondary teams when needed.
Work with Compliance on identifying QC trends and maintaining compliance with regulatory requirements to prevent future findings.
Maintain compliance with and adhere to all state and federal regulations and Bank policies and procedures, including, but not limited to Bank Secrecy Act, SAR, CTR, FACT ACT, Community Reinvestment Act, EEO, and fair employment practices.
All other duties as assigned.