Mortgage Product & Operations Manager

Sun East Federal Credit Union•Aston, PA

2d•Onsite

About The Position

Sun East Federal Credit Union is seeking a Mortgage Product & Operations Manager. This role is responsible for supporting the design, performance, compliance, and operational execution of the credit union's residential mortgage products. The manager bridges product strategy and day-to-day mortgage operations, ensuring competitive offerings, regulatory compliance, operational efficiency, and a strong member experience. The position involves close collaboration with underwriting, processing, secondary market, compliance, and vendor partners to optimize product performance and streamline workflows. The individual is expected to exemplify Sun East's Mission and Values, putting members and fellow employees first.

Requirements

3–7 years of mortgage lending experience
Strong analytical skills
Strong problem-solving skills
Strong communication skills
Strong computer skills
Maintain compliance with all federal and state regulations, including Bank Secrecy Act (BSA) requirements appropriate to role responsibilities.
Ability to pass credit, criminal, employment, and education background checks.
Ability to pass a post-offer, pre-employment drug test.

Nice To Haves

Bachelor's degree in Finance, Business Administration, or related field
Experience in product development
Experience in underwriting
Experience in processing
Credit union experience

Responsibilities

Oversee development, performance, and lifecycle management of first mortgage products, including pricing, competitiveness, and portfolio performance.
Analyze key metrics (pull-through, fallout, margin, prepayment, delinquency) and recommend product and pricing enhancements aligned with market trends and member needs.
Serve as subject matter expert for mortgage products and manage partnerships such as MY CU HOME and First Heritage Financial.
Maintain product guidelines, matrices, procedures, and internal reference materials; ensure alignment with regulatory requirements (TRID, RESPA, TILA, HMDA).
Partner with Operations, Underwriting, Compliance, and vendors to ensure clear guidelines, efficient workflows, and successful implementation of new products, system updates, and regulatory changes.
Identify process inefficiencies and lead workflow improvements to enhance operational effectiveness and turnaround times.
Support end-to-end mortgage operations, including member inquiries, documentation collection, funding processes, quality control, and post-closing audits.
Assist with audits, regulatory reporting, and compliance reviews; ensure adherence to federal regulations and internal policies.
Coordinate training, marketing initiatives, and internal communications to support mortgage production and staff involvement.
Contribute to strategic planning, budgeting, vendor management, and mortgage review processes to support organizational goals.
Prepare reports for management and regulators; resolve escalated member and staff issues as needed.
Performs other related duties as assigned.
Complete required training and pursue ongoing professional development, including cross-functional learning opportunities.
Maintain compliance with all federal and state regulations, including Bank Secrecy Act (BSA) requirements appropriate to role responsibilities.
Participate in community involvement and outreach initiatives.