Mortgage Processor

Eastman Credit Union•Kingsport, TN

About The Position

Eastman Credit Union is now hiring a Mortgage Processor! Our ideal candidate will conduct themselves in a way that reflects our high standards of professionalism and customer service. These standards include excellent communication skills, leadership ability, self-awareness, and flexibility. We search for candidates that reflect integrity, loyalty, and dedication in everything they do. Eastman Credit Union offers competitive pay and benefits, promotional opportunities, and a culture that is hard to beat! We have high expectations for performance and want employees who can rise to the challenge.

Requirements

Excellent communication skills
Leadership ability
Self-awareness
Flexibility
Integrity
Loyalty
Dedication
Ability to rise to the challenge

Responsibilities

Process all mortgage/home equity loans efficiently ensuring files are complete and accurate for delivery to underwriting and closing teams.
Maintain expert knowledge of ECU Mortgage policies, guidelines and procedures related to mortgage processing.
Maintain knowledge of ECU Mortgage Products and Services.
Maintain expert knowledge of documentation requirements for various loan products.
Review financial information and documentation for accuracy and completeness including identifying critical missing documentation, confirming documentation received matches information entered in loan origination system (Encompass). Document verification includes income calculation, verification of assets and liabilities.
Manage loan pipeline.
Prioritize work daily to ensure loans are worked in a timely manner and files move through the various processing milestones to ensure crucial deadlines are met. Pipeline management includes frequent communication with Mortgage Loan Originator and third-party service providers (i.e. Title Company, Homeowner’s Insurance Company, etc.). Processing of loan files includes, but is not limited to:
Manage tasks, preliminary conditions and alerts
Submit loans through automated underwriting system as applicable
Timely follow-up and follow-through for required documentation
Issue Loan Commitment to member upon receipt of conditional loan approval
Send on-line status update to members and realtors as loan moves through various processing milestones.
Review title commitments or title search upon receipt from title company. The review of the title commitment includes:
Vesting Information- current ownership and for purchase transactions new owners
Loan amount is correct on commitment
Property Tax Information Form is provided and complete or preliminary CD with required information
Review exceptions listed- any issues that may cause delays such as unpaid judgements, liens, estate issues, etc. – contact closing agent to confirm they are working to resolve and if they anticipate closing delays.
Notify Mortgage Loan Originator of major problems that Processor cannot resolve
Review file prior sending to pre-audit (pre-closing pipeline view) to ensure all information is entered in loan origination system (Encompass) and required documentation is in file.
Maintain working knowledge of mortgage regulatory compliance. Including but not limited to: TILA/RESPA, ECOA (Equal Credit Opportunity Act- Regulation B), Adverse Action including Notice of Incomplete, Appraisal Delivery, Fair Housing, HMDA (Home Mortgage Disclosure Act), Right to Financial Privacy, Fair Credit Reporting Act/FACTA, Flood Insurance Notification, Right to Financial Privacy, Regulation Z – High-Cost Mortgages, Higher Priced Mortgages, Ability To Repay, Right of Rescission.
Maintain thorough knowledge of mortgage origination software related to mortgage processing (Encompass)
Maintain strict confidentiality toward member information within ECU as well as outside ECU
Responsible for ensuring extraordinary experience for members and business partners through excellent communication and responsiveness.
Identify and support self-improvement opportunities
Attend and participate in Team meetings
Demonstrate exceptional attendance and punctuality practice
Identify and manage risks within the department