Mortgage Processor I
About The Position
The Processor I is responsible to process, coordinate and manage residential and retail loan processing with direction from the Mortgage Processing Team Leader. This role involves interfacing with Loan Officers, Underwriting, outside vendors, and Borrowers to provide excellent customer service in residential real estate loan processing. The position requires maintaining knowledge of secondary market automated systems, submitting loans for approval via automated underwriting systems, and reviewing files for compliance with RESPA, Equal Credit, and Fair Lending regulations. The Processor I will assist with loan origination, underwriting, and closing, follow loans from application to closing, and manage a pipeline of approximately 30+ loans per month (Conventional, USDA, VA, and FHA). Responsibilities include responding to customer requests within 24 hours, calculating various income sources, and closing/funding an average of 15+ loans per month. Maintaining high service and file quality scores is also a key aspect of this role.
Requirements
- High School diploma (Associate’s degree highly preferred)
- A minimum of 1 year mortgage processing experience preferred
- Demonstrated PC literacy.
- Ability to manage multiple priorities.
- Demonstrated verbal and written communication skills required.
- Organizational skills and attention to detail are required.
Nice To Haves
- Associate’s degree highly preferred
- 1 year mortgage processing experience preferred
Responsibilities
- Process residential real estate loans while interfacing with Loan Officers, Underwriting, outside vendors (e.g., title insurance, mortgage insurance companies) and Borrowers.
- Provide excellent customer service involving residential real estate loan processing.
- Maintain knowledge of the secondary market automated systems for loan processing.
- Submit loans for approval via automated underwriting systems.
- Review files for compliance including RESPA, Equal Credit and Fair Lending.
- Assist Loan Officers, Underwriters and Closers with loan origination, underwriting, and closing of all loan files.
- Follow loans from application to closing; follow up on appraisal and underwriting conditions.
- Regularly provide updates to borrower, attorneys, and realtors involved in the transaction.
- Cross sell Bank products, or refer to a Bank Specialist when appropriate.
- Keep up to date on Bank Policies, Laws and Regulations that govern residential mortgage lending.
- Utilize encompass to communicate effectively following the mortgage playbook requirements and by using the processor landing page to send status emails timely.
- Active participation in demonstrating the behaviors outlined in the GRB Experience.
- Manage a pipeline of approximately 30+ loans each month (Conventional, USDA, VA and FHA). This includes but is not limited to the initial review process of a loan, the submission of a loan into underwriting, the issuing of the initial commitment letter and moving the loan into the closing department.
- Respond to emails, voicemails and all customer requests within 24 hours.
- Able to calculate all income sources for all income types such as wage earners, self-employment, retirement and rental income.
- Close and fund on average approximately 15+ loans each month.
- Maintain an average of 92% or higher service score on 5 file reviews completed by your manager each month.
- Maintain an average of 92% or higher on monthly file quality score card.
- Assist with Bank related assignments.
- Other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
