Mortgage Processing Manager - Reverse

Mutual of Omaha Mortgage•Charlotte, NC

1d•Remote

About The Position

This position provides operations leadership, coaching, and oversight for functions of the Direct Retail of business, with a focus on managing the Client Experience through the accurate application of enterprise guidelines and risk tolerance framework.

Requirements

Minimum of 2 years Reverse Operations Experience
Ability to work well under pressure with multiple initiatives/deadlines occurring simultaneously
Strong leadership, communication and organizational skills

Nice To Haves

(DE) Underwriting experience is preferred

Responsibilities

Supervise processing staff, provide guidance, training, and performance evaluations.
Track performance metrics and generate reports to ensure tasks are completed accurately and within requires SLAs
Work with the sales team to deliver excellent customer service
Review escalations for resolution of complex issues
Identify areas for improving process efficiency and recommend possible improvements
Assists the Direct Retail Assistant Operations Manager with onboarding and training team members
Understands government, regulatory and Mutual guidelines to ensure all loans meet these standards

Benefits

Vacation hours accrue on a per pay period basis. Balance maximums are based on years of service.
40 hours of paid sick time after 90 days of employment. State sick time requirements will be added as needed.
9 Paid Holidays + 1 Cultural Celebration Day (Floating Holiday)
Multiple PPO Medical Plans, as well as HDHP eligible plan.
Dental Coverage
Vision Coverage
Company Paid Life Insurance
401K with a generous employer match
Optional Life, FSA, Pet Insurance etc.
Free Legal Services
Employee Loan Program