Mortgage Origination Customer Service Representative

TEKsystems•Cincinnati, OH

3d•$27 - $27•Remote

About The Position

The CSR rep would only need to have mortgage background. It could be FHA, conventional, VA, etc. It is preferred if they have FHA, but not required. A successful candidate needs knowledge of loan terminology and processes, so they understand what the lending industry client is requesting and can ask clarifying questions if needed. The CSR would then look this information up in a Knowledge Base and provide it to the caller. Some FHA lenders have their own loan requirements which are more restrictive than FHA, so we stress the requirement to only use FHA approved FAQs for accuracy. Aid callers with their housing needs from homeless, to rental assistance, to purchasing a home for the first time.

Requirements

Must be able to work until 8:00 pm initially.
2+ years of mortgage experience (loan processor, junior underwriter, loan officer, loan servicing, loss mitigation specialist, etc.).
High School Diploma or GED.

Nice To Haves

FHA mortgage background is preferred.

Responsibilities

Provide mortgage background information to callers.
Understand loan terminology and processes to assist clients.
Look up information in a Knowledge Base and provide it to callers.
Use FHA approved FAQs for accuracy when dealing with FHA lender requirements.
Assist callers with various housing needs, including homeless services, rental assistance, and first-time home purchases.